Please check whether you have placed the files in the ZIP on the locations given below:
SDP-home\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\images\helptool-hdrbg.gif
SDP-home\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\scripts\usermerge.js
SDP-home/server/default/lib
Thanks & Regards,
Priya Kumar