Unable to enumerate OUs
[12:17:39:019]|[04-10-2015]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[26]|: Log message from WMI task : dcname.domain.suffix - LDAP Search : Root Path Failure....
View ArticleRe : SDP Asset scan detects IE 10 as Windows Internet Explorer 9.10.9200.16660
We have recently updated from v8.x to 9.0 build 9039 and still have this issue. IE 10 and IE11 are detected as IE9. This applies to old assets that have been re-scanned, new assets and assets where IE9...
View ArticleRe : Active Directory Import Field
Hi, Create an user additional field under Admin --> User Additional Field, this will show-up under Admin --> Active Directory --> Import Requesters from Active Directory, the AD attribute...
View ArticleRe : how to delete all log files
hi I have the same problem as Wayne on build 9038 ManageEngine ServiceDesk Plus 9.0 Standard but the database is Postgresql how can I remove the log records in this circumstance regards Sharon
View ArticleRe : Unable to enumerate OUs
Go to Admin-->Requester-->Click on Import from Active Directory. Re-enter the username and password. Save the settings. Now check whether you are able to get the complete OU list. Thanks &...
View ArticleRe : issues with renewing SSL Cert
I sent in my contact information and have not received a response.
View Articlehow disable portal usage from menu start
Hy everyone, its possible i disable portal usage from menu, or at least translate that?
View ArticleAdd New Announcement - Can't Type in Box
We just upgraded to build 9040 and one of our technicians noticed that they can't type in the "Announcement Content" box when creating a new announcement (from the "Home" tab). It will work, however,...
View ArticleRe : Add New Announcement - Can't Type in Box
Never mind, this seems to be working now after clearing the web browser cache.
View ArticleRe : how disable portal usage from menu start
Jonathan, You can translate the content on SelfServiceHelp.html file which can be found under Manageengine\ServiceDesk\custom directory. To disable, execute the below query on the database, UPDATE...
View ArticleRe : how disable portal usage from menu start
Hi Jai, i follow this link: https://forums.manageengine.com/topic/removing-portal-usage-section?reply=true and i got it, but the gray area still here i change to it : } .add-filter-icon {...
View ArticleRe : how to delete all log files
Sharon, Here are the queries to delete error logs For PGSQL: delete from errorlog WHERE DATE_PART(('day',(NOW() - to_timestamp(OCCURREDTIME/1000))) >60; For MSSQL: delete from errorlog where WHERE...
View ArticleClik here to view.
Re : how disable portal usage from menu start
Jonathan, May I know the version and the build number of ServiceDesk Plus do you use ? I suspect that you should be on a older version that doesn't support custom styles. However you may try updating...
View ArticleClik here to view.
Re : how disable portal usage from menu start
Jai, It's the version 9.0 of the ME Standard edition I update that and still dosnt working
View ArticleLDAP Contfiguration and Login
Hello, I have LDAP configured and when I save it says "SUCCESS: Domain Controller saved successfully. Connection check with the LDAP server successful." However when I try to login with my LDAP...
View ArticleClik here to view.
Incident Templates Changing Resolution after 9040 Upgrade
Hi, We upgraded from 9022 to 9040 yesterday, and we have found an issue, where if an Incident Template is used on an existing request (or manually adding a new request) it's adding a "blank resolution"...
View ArticleRe : Incident Templates Changing Resolution after 9040 Upgrade
This is a known issue. Please use the Issue ID SD-59122 as a reference to this case. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : LDAP Contfiguration and Login
Please recreate this issue and send me the Support file from Support tab. Execute this query under Reports-->New query report and send me the output. select * from sduser left join aaalogin where...
View ArticleRe : issues with renewing SSL Cert
Hi Thomas, May I know whether you have mailed your contact details to support@servicedeskplus.com, if so you should have received a confirmation that a ticket has been created. I request you to please...
View ArticleRe : exporting reports
This is an issue and the same will be fixed in our future hotfix. Use this Issue ID : SD-59450 as a reference to this case. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help...
View Article