Sharon,
Jai Anand K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Here are the queries to delete error logs
For PGSQL:
delete from errorlog WHERE DATE_PART(('day',(NOW() -
to_timestamp(OCCURREDTIME/1000))) >60;
For MSSQL:
delete from errorlog where WHERE DATEDIFF(d,
DATEADD(s,DATEDIFF(s,GETUTCDATE() ,GETDATE()) +
(OCCURREDTIME/1000),'1970-01-01 00:00:00'),GETDATE())>60;
For MYSQL:
delete from errorlog WHERE
DATEDIFF(NOW(),FROM_UNIXTIME(OCCURREDTIME/1000)) >60;
To Connect to DB:
For MSSQL database,connect to the query analyzer of the SQL
server and execute the queries.
For MYSQL database,connect to the database following the below
steps and then execute the queries.
Open command prompt on the application server,connect to the
folder ManageEngine\ServiceDesk\mysql\bin> and use the command
mysql.exe -u root -P 33366 servicedesk
For PGSQL database,connect to the database following the below
steps and then execute the queries.
Open command prompt on the application server,connect to the
folder ManageEngine\ServiceDesk\pgsql\bin> and use the command
psql.exe -U postgres -p 65432 -d servicedesk
You can find what DB you are using by running the
changedbserver.bat file that can be found in the SDP-HOME\bin
folder on the server.
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice