Hi
We are running Service Desk Plus v9 build 9040.
The 'Last Update Time' field is not updating reliably,
especially when emailing updates from outside of Service desk
To update a requester on an issue, this morning I:
- replied to an existing email chain, keeping the Issue ID tag
##nnn## in the subject
- the email sent, and the reply has been added to the list in the ticket
- but the 'Last Update Time' field on the main Requests
page still shows as yesterday.
Note - we are currently having to email request updates from
*outside* of Service Desk, due to the email/line break issue being
tracked by SD-58889.
Please advise.