Re : description The server encountered an internal error () that prevented it from fulfilling this request.

Billy,

We require the backup file of the Application to further work on this case. Take a trimmed backup and upload the same.

Refer to the Steps given below to take the Trimmed backup

http://www.manageengine.com/products/service-desk/faq-general-modules.html#BackupRestore2

To upload the files, follow the steps below:

For files within 10GB or 100MB

1. Go to http://bonitas2.zohocorp.com
2. Select ServiceDesk Plus in the product drop-down list.
3. Provide your email address in Your Email Address: field.
4. Type the Request Id 7222752, in the Reason field.
5. Choose the file that you wish to upload and click Upload.

Note: If you are using MSSQL as the database for Servicedesk then take the SQL backup .bak file and upload it.

Thanks & Regards,
Priya Kumar

SDP Support - FAQ
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