mysql problems installing ServiceDesk Plus on CentOS7
I have tried installing on CentOS7 64-bit with and without mysql installed, I cannot get servicedesk started. 1. Instructions indicate mysql is installed with ManageEngine_ ServiceDesk_Plus_64bit.bin...
View ArticleRe : description The server encountered an internal error () that prevented...
Billy, We require the backup file of the Application to further work on this case. Take a trimmed backup and upload the same. Refer to the Steps given below to take the Trimmed backup...
View ArticleTechnician Login count exceeds the license - in Standard Edition
Hello I'm using the free standard version 9 (Build 9041). The free version should normally allow me to add unlimited technician as per the mangeengine website(see printscreen below) but I'm getting the...
View ArticleRe : Bug - editing notes with content in removes ALL content within the tags
Hi Nagaraj Thanks for your reply. Just to reiterate - this is an important function for us, as we use the Notes section for internal discussions around our investigation into our own log files for...
View ArticleRe : Technician Login count exceeds the license - in Standard Edition
Was testing with a 9040 and had the free, ran into the limitation as well after 5 techs
View ArticleRe : Bug - editing notes with content in removes ALL content within the tags
Hi Scott, We understand the importance of it, i have checked with our development team about this issue and it has been identified as a known bug in our environment as well, the same has been raised to...
View ArticleRe : Missing Change Details
Hi Priya, There wasn't much to recreate, but I opened an affected change request, clicked onto the blank tabs, then created the support file and source code document. These files are attached. Thanks,...
View ArticleRe : Missing 'On Hold' Status Option
Hello Jai, Sorry for the slow response. Yes, you're correct - None of the roles assigned to the affected technicians had that check box selected. I can't remember deselecting this, but it has been...
View ArticleUser survey: SSL mismatch on auto generated link
Hi, Having some issues with the auto generated link for the user survey. When you open the link that is sent out when a call is closed you get an SSL mismatch that prevents you from opening the page...
View ArticleRe : 'Last Update Time' not updating on requester/technician as expected
Any update on this? Or - if my understanding of when the 'Last Update Time' field is/isnt updated isnt correct, please advise (e.g. provide the expected behaviour) Thanks.
View ArticleRe : Description being limited to 64k
Any update on this? This really restricts the ability to view the current status of a request, and also the searching functionality too. Thanks.
View ArticleRe : User survey: SSL mismatch on auto generated link
Andrew, May I know the application is configured on HTTP or HTTPs ? If HTTP, then please check TrayIconInfo.xml found under \ManageEngine\ServiceDesk\server\default\conf and check the RequestScheme...
View ArticleRe : Missing Change Details
Thank you for sending us the details. Please confirm whether this issue happens for all the technician login and for all the Changes Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk...
View ArticleRe : 'Last Update Time' not updating on requester/technician as expected
I tested the same issue in 9040 build and Last updated time gets updated on technician reply to the requester. Refer to the steps given below and check whether this issue is fixed. Stop the application...
View ArticleRe : 'Last Update Time' not updating on requester/technician as expected
Hi Priya, Does this mean that the Last Update Time will only be updated if the Technician replies to the Requester via the Service Desk portal? Our customers do not have logins to our ServiceDesk, so...
View ArticleRe : Technician Login count exceeds the license - in Standard Edition
Have you requested and applied the free licence? https://www.manageengine.com/products/service-desk/free-it-help-desk-software.html#getfree
View ArticleRe : mysql problems installing ServiceDesk Plus on CentOS7
Michael, With our latest versions we have bundled PostGres database instead Mysql. However to get your mysql working with SDP, please edit the file nms-service.xml found under...
View ArticleRe : Technician Login count exceeds the license - in Standard Edition
Free Standard License doesn't by default come with unlimited Technicians. From the below link you can request for Free License with max 100 Technicians :...
View ArticleRe : mysql problems installing ServiceDesk Plus on CentOS7
That fixed it, thank You. Michael.
View ArticleRe : 'Last Update Time' not updating on requester/technician as expected
Last updated time will be modified when technician Edit the request ,reply to a request,Add Notes or Merge the requests. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk...
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