I tested the same issue in 9040 build and Last updated time gets updated
on technician reply to the requester.
Refer to the steps given below and check whether this issue is fixed.
Stop the application
Rename the extracted folder under SDP-home/applications
Start the application.
Thanks & Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Refer to the steps given below and check whether this issue is fixed.
Stop the application
Rename the extracted folder under SDP-home/applications
Start the application.
Thanks & Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice