Hi,
Please click on Import Requester from Active Directory once and click on Import now, then go for Add Users manually option, enter your login name and click on Start Import. Now check if this works.
If the issue still persist, try a complete import of all users again and check if you can enable schedule AD/LDAP import.
Nagaraj S
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Please click on Import Requester from Active Directory once and click on Import now, then go for Add Users manually option, enter your login name and click on Start Import. Now check if this works.
If the issue still persist, try a complete import of all users again and check if you can enable schedule AD/LDAP import.
Nagaraj S
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice