Re : Not sending notifications
Zkatz, You can stop notifications being sent to specific users by setting up the Junk notification filter found under Admin tab >> Notification rules >> Junk notification filter. Jai...
View ArticleRe : Not sending notifications
that's great when i don't want a user shouldn't get emails but i want that a requester .shouldn't get the email to better explain some of my requester requester create tickets by leaving a voice...
View ArticleHow to get time elapsed
DEar All, How to get time elapsed between: DateTime Created vs DateTime PickedUp DateTime Created vs DateTime Assigned DateTime Created vs DateTime Resolved DateTime Craeted vs DateTime Closed Please...
View ArticleRe : description The server encountered an internal error () that prevented...
HI, I have the same problem after i update to 9.41. First i recieved "Error while fetching domain" and after this with Http 500. How can i fix it? Best Regards, Gelu Bostanica
View ArticleRe : Issues with renewing SSL Cert
Danijel, Could you please send the complete logs to servicedeskplus-support@manageengine.com to investigate the issue. Jai Anand KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Exception while trying to add new Product-Vendor details. [ For input...
Hi, I request you to kindly recreate the issue, when you get the error, immediately go to support tab and generate support file and send it to us for analysis. RegardsCharlesSDP Support -...
View ArticleRe : LDAP Sync won't save
I have also sent in the support file just a few minutes ago. 5/4/2015 @ 3:13 PM CST. I am waiting to see if this can be fixed before bringing this to a production environment.
View ArticleRe : No Desktop Central Integration Icon in Service Desk
Hi Zevo, If you are running on a latest version of ServiceDesk Plus, please navigate through Admin -> General -> Configure other ME Products to configure Desktop Central Integration. Nagaraj S...
View ArticleRe : can't delete tech group
Hello, Please could you let me know the outcome of this? We have a support group we wish to delete (or disable), but I would rather not delete change the historic, closed requests assigned to this...
View ArticleRe : Schedule AD/LDAP import once in every.... NOT WORKING
Hi, Please click on Import Requester from Active Directory once and click on Import now, then go for Add Users manually option, enter your login name and click on Start Import. Now check if this works....
View ArticleUpgrade from 9039 to 9040 or 9041 failing
Trying to upgrade but it keeps failing during the initial extraction. From updatemgrlog0.txt... May 4, 2015 7:15:05 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : May 4, 2015...
View ArticleRe : Service Catalogue Template Resource Info Customization
Hello I was just wondering if there is an update to this? i am currently using ManageEngine Plus version 9.0 Build 9033 and I would like to be able to delete some entries in the "select your...
View ArticleRe : How to get time elapsed
Hi, Please send us the below details to write the SQL query. 1) Database: MYSQL or MSSQL or PGSQL 2) Version and Build of ServiceDesk plus you are using. Login to ServiceDesk Plus, click on Help >...
View ArticleRe : description The server encountered an internal error () that prevented...
Billy, We tested the data you had sent and it was working fine after the following changes. Refer to the steps given below: Stop the application Rename the extracted folder under SDP-home/applications...
View Articleremove the proxy settings
Hello All, I am using SDP 9.0 Build 9041, I am trying to remove the proxy settings but no luck :-(when trying to remove the fields I get an error message that those fields cannot be empty..is there any...
View ArticleRe : Merge requests after a search in request list view
Diana, We are working on this case. We will update you at the earliest. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : remove the proxy settings
Hi Win, As they are mandatory fields, you cannot leave them empty. The workaround is to connect to DB and remove them. 1. Connect to DB. Steps available in link below...
View ArticleRe : remove the proxy settings
Hi, I followed the instruction.. but no luck [root@sdp bin]# ./psql -U postgres -p 65432 -d servicedesk psql: could not connect to server: No such file or directory Is the server running...
View Articletechnician list check box disappear and login details not found
hi please i configured service desk for a company and the check box beside one of the technicians just disappear and i cant cant find his login details anymore once i click on the edit button. what...
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