Re : remove the proxy settings
Hi.. I got better progress... I able to login but but it still not working.. # ./psql -U postgres -h localhost -p 65432 -d servicedesk psql (9.2.4) Type "help" for help. servicedesk=# select * from...
View ArticleRe : remove the proxy settings
Hello Rames, Please ignore it.. it resolved already :-) just need a few knowledge of Postgresql .. servicedesk=# DELETE FROM NETWORKPROXYDETAILS \g Thanks a lot
View ArticleRe : Can't edit Business Services
Business Services and IT Services can be added and edited only by SDadmin technicians. These options are tied up with Service template and Incident template and hence it is not allowed to be edited by...
View ArticleRe : How to get time elapsed
Hi, Please use the below query. SELECT wo.WORKORDERID "Request ID",wo.TITLE "Subject",aau.FIRST_NAME "Requester",ti.FIRST_NAME "Technician",LONGTODATE(wo.CREATEDTIME) "Created...
View Articlehow to change date-time format to DD-Mon-YYYY HH:MM:SS (ie. 05-May-2015...
Dear All, SELECT LONGTODATE(wo.CREATEDTIME) "Created Time" from WorkOrder wo how to change date-time format to DD-Mon-YYYY HH:MM:SS (ie. 05-May-2015 16:41:35) please help Thanks Win
View ArticleRe : how to change date-time format to DD-Mon-YYYY HH:MM:SS (ie. 05-May-2015...
HI, You can use the below format. select to_char(from_unixtime(CREATEDTIME/1000),'DD/MM/YYYY HH24:MI:SS') "Created time" from workorder MuraliSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleRe : Service Catalogue Template Resource Info Customization
We are yet to bring in this option in the application. Use this feature Id SDF-29721 as a reference to this case. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk...
View ArticleRe : technician list check box disappear and login details not found
Hi, Please share the screen shot of the screen without the checkboxes. We will provide you the instructions to resolve the issue. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus -...
View ArticleProblems scanning my domains
Hello, I'm using the cloud version of Service desk Plus, I'm able to scan my domain but it do not get any information of the assets, only the names. From what point I can start to work to find out what...
View ArticleAdd zoho reports to dashboard
Dear All, How to add Zoho Reports to Dashboard? Thanks & Regards
View ArticleRe : Not sending notifications
Zkatz, If the voice mails are sent from a specific email, then you could add that on Junk Notification filter to avoid mails sent back to the email. Jai Anand K SDP Support - FAQServiceDesk Plus -...
View ArticleTLM V2 issues with Service Desk plus
Greetings We have been running ServiceDesk plus for a number of years but have run into some issues following a DC upgrade to Server 2012R2. We keep getting NTLMv2 authentication pop-ups when accessing...
View ArticleInstall ServiceDesk Plus Ubuntu
Ho do you install on Ubuntu server 14.04 via the console???On mine it just starts the java virtual machine and then nothing happens further, this is after entering...
View ArticleRe : TLM V2 issues with Service Desk plus
Please send the following details to work on this case. 1. Screen shot of SSO configuration from Admin-->Active Directory 2. Execute ipconfig/all in Servicedesk Server and send me the output 3....
View ArticleRe : Add zoho reports to dashboard
As of now Zoho Reports cannot be added to the Dashboard. Let forward this feature to the development team. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of...
View ArticleRe : TLM V2 issues with Service Desk plus
Hello, Windows Server 2012 R2 uses Kerberos as preferred authentication method. Therefore it requires TCP/UDP port 88. Please check if this port is accessible (open). Best regards,Demetrius
View ArticleAuto-Completion of Requester doesn't work properly
Hi, we're using ServiceDesk Plus 9.0/9041 and have some trouble with the auto-completion of the requester while opening up a new incident. We synchronize our users from an Active-Directory. Most of the...
View ArticleRe : TLM V2 issues with Service Desk plus
Hi Demetrius The servers are in the same subnet with no firewall switched on at the OS level, the machines can telnet each other via port 88, 443, 445, 53. Cheers Cevan
View ArticleRe : Auto-Completion of Requester doesn't work properly
Daniel, Are there any special characters in the display name of the requester and Double space between their display names. Share us the screen shot of the User details from Admin-->Requester and...
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