Greetings
We have been running ServiceDesk plus for a number of years but
have run into some issues following a DC upgrade to Server 2012R2. We
keep getting NTLMv2 authentication pop-ups when accessing the SD+.
We have a mixed environment and so our Lan Manager security
settings are set to LM & NTLM with NTLMv2 if negotiated. We have
been attempting to troubleshoot this issue with Manage Engine with no
luck, excerpts from some of the most pertinent logs below if anyone
has any ideas.
jespa.log:
HttpSecurityService: Failed to connect: 0.0.0.0<00>/DCIP
jcifs.smb.SmbException: Failed to connect: 0.0.0.0<00>/DCIP
jcifs.util.transport.TransportException: Connection in error
Network Monitor:
Http: Request, GET /ntlmv2
Http: Response, HTTP/1.1, Status: Unauthorized, URL: /ntlmv2 ,
Using NTLM Authentication
Http: Request, GET /HomePage.do, Query:logoutSkipNV2Filter=true
1049
2:48:25 PM 5/6/2015 39.3624464
java.exe 192.168.10.30
192.168.47.97 HTTP HTTP:Response, HTTP/1.1, Status:
Ok, URL: /HomePage.do {HTTP:105, TCP:102, IPv4:80}
It will allow us into the Service Desk in most cases but the NTLM
pop up is causing us complaints. Any useful help would be appreciated.