Re : How to get time elapsed

Please use the below query.

SELECT wo.WORKORDERID "Request ID",
wo.TITLE "Subject",
aau.FIRST_NAME "Requester",
ti.FIRST_NAME "Technician",
LONGTODATE(wo.CREATEDTIME) "Created Time",
LONGTODATE(wo.RESPONDEDTIME) "Responded Date",
LONGTODATE(wo.COMPLETEDTIME) "Completed Time",
case when (wos.assignedtime=0) then null else TO_CHAR(((wos.assignedtime-wo.createdtime)/1000 || ' second')::interval, 'HH24:MI:SS') end "Assigned Date - created Date" ,
case when (wo.resolvedtime=0 ) then null else TO_CHAR(((wo.resolvedtime-wo.createdtime)/1000 || ' second')::interval, 'HH24:MI:SS') end "Resolved Date - Created Date" ,
case when (wo.completedtime=0) then null else TO_CHAR(((wo.completedtime-wo.createdtime)/1000 || ' second')::interval, 'HH24:MI:SS') end "Completed Date - createdtime Date" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID WHERE (wo.ISPARENT='1')

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice