Re : restore backup
Hi, When you backup Servicedesk all configuration that is made on it will be backed up. When a backup is initiated, a folder will be created and under that the backup files will be saved. Depending on...
View ArticleRe : LDAP Sync won't save
Hi, We have identified this to be bug in the software and the issue id for your reference is SD-59640. It will be fixed in one of the future hotfix. Kindly bear with us. RegardsCharlesSDP Support -...
View ArticleiOS/Android Login Failed
Hi Support, We have configured ME Service Desk Plus to login using LDAP Authentication. We have install ME ServiceDesk Plug iOS App and unable to login using our LDAP Account. Have saw from manual...
View ArticleiOS/Android App Login Failed
Hi Support, Have setup service desk plus, downloaded and install iOS/Android App, unable to login mobile app using LDAP Accounts. Have checked online manual, it required us to generate a API Key which...
View ArticleScanning Domain
Hello, After I Scann my domain it only show the name of the machine, but do not bring any information about the computer. I,m using the cloud version of Service Desk. What could be the problem?
View ArticleRe : restore backup
Hi Minh, After you take a backup on RHEL you need to restore it on an installation made in windows server 2008, kindly let me know whether the restore was successful. If you have got an error during...
View ArticleRe : Schedule AD/LDAP import once in every.... NOT WORKING
I have done as suggested and the schedule still reverts to 5 days. I also need this feature to work. Please advise
View ArticleRe : 9.0 Build 9039 - Cant assign announcements to specific user groups
Still present in build 9041
View ArticleWrong Sites
I have an issue with the service desk. When a new request arrives it sets the wrong site for the requester. I checked the requester info and everything seems fine. Any help? [Sorry for my bad english]
View ArticleRe : Schedule AD/LDAP import once in every.... NOT WORKING
Hi Sharon, This issue you have reported to us have been identified as a known bug by our development team and the same has been raised to an issue id SD-59640 for your reference. Nagaraj S SDP Support...
View ArticleRe : Task Ddependecy Problem
Hi Ronie, These tasks should have been created with Owner's assigned. To achieve your requirement, you need to create tasks by Marking the Technician while creating it. So that when this tasks is...
View ArticleRe : Login issues with SD+
Please check whether the domain name added is shown in Upper Case under Admin-->Windows Domain scan. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your...
View ArticleRe : 9.0 Build 9039 - Cant assign announcements to specific user groups
Gustavo, This is still an issue we are yet to fix it. We will keep you informed when the issue gets fixed. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of...
View ArticleRe : Wrong Sites
Please check whether you have set Site in the Default template under Admin-->Incident template or the template through which the request was created. Thanks & Regards, Priya Kumar SDP Support -...
View ArticleRe : Login issues with SD+
I have gone through the old topics anfd tried them solutions out but they don't solve the problem
View ArticleMESD won't start
Please I just joined my server to the domain and now SD won't start any one able to advise me
View ArticleRe : description The server encountered an internal error () that prevented...
hi Priya, Thanks for your kindly support, I have tried to rename the extracted folder as you advised but the issue still exits. pls try to access "PC Assembling part" category under Assets>IT Assest...
View ArticleRe : Login issues with SD+
May we have a remote session to work on this case. Please send your contact details along with this forum post to support@servicedeskplus.com Thanks & Regards, Priya Kumar SDP Support - FAQ...
View ArticleRe : description The server encountered an internal error () that prevented...
Billy, Take a backup of the application and restore the same in a fresh setup of Servicedesk and check whether the same issue is resolved. We restored the data is fresh setup and the issue was not...
View ArticleRe : MESD won't start
Hi, Refer to the steps given below: Stop the application. Go to Task manager kill mysql or pgsql,j ava.exe,wrapper.exe Start the application from the command prompt as given below in case of any error...
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