Re : Install ServiceDesk Plus Ubuntu
Marc, I think it is better to check this through a remote session. Please mail us your contact information and convenient timings to servicedeskplus-support@manageengine.com Jai Anand KSDP Support -...
View ArticleRe : Wrong Sites
I have another issue, when a new request from a known requester arrives, a duplicate of the requester it's created.
View ArticleCan't associate sites to technicians
Please I have a list of sites in the site area of SD+ Helpdesk but I can't associate the to technicians because when you try to edit a technician I don't have the list of sites in the column which has...
View ArticleRe : MESD won't start
Thank you it worked but it seems the solution is not permanent I get to repeat the process every time to get the client working. I need a permanent solution please
View ArticleSHA2 issues with ServiceDesk (constant timeouts)
Hello, I am wondering if there is anyone out there that are having issues with ServiceDesk Plus version 9.0 Build 9042 since upgrading server certs to SHA2? I am currently experience time out...
View ArticleRe : Login issues with SD+
I have sent the details to the address that was provided. Will be expecting your response
View ArticleRe : Interface freezes for awhile when sending email notifications
Jason, was this an Exchange 2010 or 2013 environment? We are using Exchange 2013 and we are experiencing this same issue. Disabling Shadow Redundancy is not an option for us so if you are using...
View ArticleRe : Wrong Sites
Please check whether the existing requester has the same Email address mapped under Admin-->Requester. Share us some screen shots of this issue. Thanks & Regards, Priya Kumar SDP Support - FAQ...
View Articleunable to configure the LDAP SME sevrer
Hi, I was trying to connect LDAP, but i was unable too, LDAP is SME server and all the details are correct but still unable to connect and import the users. Regards, Dilip
View ArticleRe : MESD won't start
Please send he wrapper.log file from SDP-home/bin folder. May I know the build number from Help-->About Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of...
View ArticleRe : Login issues with SD+
Hi, Let me know the Request ID that you received from Support. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleAdventNetServiceDesk have state FAILED after procedure changedbserver
We have problem after procedure "changedbserver" from MS SQL to another MS SQL, when we launch command run service AdventNetServiceDesk have state [FAILED]. We revert previous configuration but this...
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Re : Wrong Sites
There are two 'Guillermo Piña Menchaca' when it has to be only one (the one with the e-mail address). The new requests arrive with the site "H3DB&APPS" when they are suppossed to be in "redIT"
View ArticleError with GET_REQUESTS operation
I am using ManageEngine ServiceDesk Plus version 8.1.0 build 8123 and I am trying to connect via REST API to get a list of all requests and their details. I am using the following parameters: URL:...
View ArticleRe : AdventNetServiceDesk have state FAILED after procedure changedbserver
Hi, Kindly login to the server where Servicedesk is installed, go to Manageengine\Servicedesk\server and check whether you can see a file by name 'restorestatus.txt', if yes please delete it and try to...
View ArticleError using GET_REQUESTS operation (REST API)
Hi Support Team, I am using ManageEngine ServiceDesk Plus version 8.1.0 build 8123 and I am trying to connect via REST API to get a list of all requests and their details. I have tried all solutions...
View ArticleAdmin cannot see ticets
Cannot figure it out and have checked all possible items. Can bring it up if I have ticket number, but when I put Requestor it will not show up. Help!!!
View ArticleRe : Add zoho reports to dashboard
We are yet to start working on this feature. Our apologies since we cannot commit a time frame for the release of this feature. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus -...
View ArticleRe : Wrong Sites
User details are overwritten based on Login name or based on Email Address. Record Guillermo in Servicedesk did not have a login name and Domain. However had an email address When Servicedesk received...
View ArticleSDF-57601 : Option to configure Multiple mail Ids for requester
Hello team, With reference to the SDF-57601 : Option to configure Multiple mail Ids for requester I've just installed the latest updates and i could add another email address to the requester but...
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