Re : Can't associate sites to technicians
Yes. I have noticed the same problem. Although we do not use site yet but will soon be venturing into this configuration as our sites are growing.
View ArticleRe : Admin cannot see ticets
Kathy, It would be great if you can send us some screen shots of this issue. May I know the build number from Help-->About Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help...
View ArticleRe : AdventNetServiceDesk have state FAILED after procedure changedbserver
Thanks a lot your advice helped us resolve our problem
View ArticleRe : Error using GET_REQUESTS operation (REST API)
MacY, Could you please check whether the below URL works for you ?...
View ArticleDatabase exception while discovering workstation with agent : Duplicate entry...
Hello. I had problems with scanning workstations. When scanning workstation via its IP address or Name next error "Database exception while updating Workstation. : Duplicate entry for key" Copy from...
View ArticleRe : AdventNetServiceDesk have state FAILED after procedure changedbserver
Hi, Thanks for the update. Have a nice day. Regards Charles SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Database exception while discovering workstation with agent : Duplicate...
Help me, please. I don't know what to do
View ArticleRe : Database exception while discovering workstation with agent : Duplicate...
Shelg, Go to Admin -->Product-->Edit the Product of this Workstation-->Change the Product type to Workstation and save the Settings. Now scan the device. Thanks & Regards, Priya Kumar SDP...
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Rendering Exception instead checkbox select in all menu
Hi, we have some problem after restoring database, in screenshot below we got that view in all menu program, also we made upgrade to version 9042, but situation not changed in adition we done restore...
View ArticleRe : Database exception while discovering workstation with agent : Duplicate...
good evening, I made it, but no effect.
View ArticleRe : Error using GET_REQUESTS operation (REST API)
Thanks for the prompt reply. This is exactly what I already did but I am still getting the same error message.
View ArticleRe : Rendering Exception instead checkbox select in all menu
Vladimir, Here it looks like an issue in rendering a column's data on the browser. Could you please sort the list using one of the columns and see whether this issue is fixed. Jai Anand KSDP Support...
View ArticleRe : Error using GET_REQUESTS operation (REST API)
Macy, I have tested the sample which you have posted, found that you have missed a '>' symbol, updated it and confirmed it works on my test environment. I think it is better if we could handle this...
View ArticleRe : can't delete tech group
Hi Frank, A support group cannot be deleted if has requests and tasks associated with it, to remove the group from the application we will have to move all the requests/tasks to another group and only...
View ArticleRe : Rendering Exception instead checkbox select in all menu
Unfortunatly, in different browsers it displays the same, sorting work but issuse not gone, also we executed this query delete from ViewConfiguration where VIEWNAME like '%_PERS%'; and again nothing...
View ArticleRe : Rendering Exception instead checkbox select in all menu
Vladimir, I think it is better to check this through a remote session. Please mail us your contact information and convenient timings to servicedeskplus-support@manageengine.com Jai Anand KSDP Support...
View ArticleRe : Database exception while discovering workstation with agent : Duplicate...
Hello. if I'm scanning through the domain account then all is good. if I'm scanning using an agent , you receive the error: "Database exception while discovering workstation with agent : Duplicate...
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Unable to Disable Default Request Templates
I've installed the latest updates to SDP and now the default request templates are showing, even though they are turned off in the Admin. Any thoughts?
View ArticleRe : WARNING :Site cannot be deleted as it is being used by a module
Hi there, I had similar questions on this. What are the queries to perform the following? 1. move all requests from one site to not associated to any site? 2. assign all requests to a certain group?...
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