I am using ManageEngine ServiceDesk Plus version 8.1.0 build 8123
and I am trying to connect via REST API to get a list of all requests
and their details. I am using the following parameters:
Method: POST
OPERATION_NAME: GET_REQUESTS
TECHNICIAN_KEY: <key>
INPUT_DATA:
- <Details>
- <parameter>
- <name>from</name>
- <value>0</value>
- </parameter>
- <parameter>
- <name>limit</name>
- <value>25</value>
- </parameter>
- <parameter>
- <name>filterby</name>
- <value>All_Requests</value>
- </parameter>
- </Details>
But I am getting this response:
- <operation name="GET_REQUESTS">
- <result>
- <status>Failed</status>
- <message>Error when performing - GET_REQUESTS - java.lang.Long</message>
- </result>
- </operation>
Also, I have already tried the solution as seen in this forum: https://forums.manageengine.com/topic/how-to-access-all-the-requests-in-service-desk-plus-using-rest-api,
but it still wouldn’t work and it returns the same message above.
Am I doing something incorrectly?