Technicians continue to use Status values that have been disabled, yet
they are available to Close a Task.
Cheryl Ankrom
Is the Helpdesk - Status List a configuration for ALL Requests and
Tasks? The only Module I see with a different set of Status Codes is
within Problem/Change Management.
Why, if the status value "Completed - Change Installed"
is marked "Status not for further usage" is it visible and
can be selected by our technicians to close a Task?
Anyone else verfy this as a problem?
Cheryl Ankrom
Jennmar Corp.