Re : SDF-57601 : Option to configure Multiple mail Ids for requester
How did you import the additional email id's for existing requesters without changing the rest of the requester information. Also, is there a default csv file so I know the appropriate column names to...
View ArticleRe : SDF-57601 : Option to configure Multiple mail Ids for requester
I think i figured out how to setup the columns, but it wont let me import without the password for the user linked also. We do not know this information as it is setup through AD, so how do we mass...
View ArticleRe : Reports error after upgrade from 9012 to 9044.
Hi, I request you to kindly recreate the issue by executing a report, when you get the error, immediately go to support tab and generate support file and send it to support@servicedeskplus.com When you...
View ArticleRe : Reports error after upgrade from 9012 to 9044.
Thanks. I have done that. Please note the error is not when we create a new report, but when we try to run ANY existing report.
View ArticlePrinters not showing under IT Assets / Printers
Hey, I did a scan for printers (network range) and now I have 63 printers listed under IT Assets -> Printers and some are missing. But when I create group with Criteria - Product Type is "Printer"...
View Articleclose and system open again
When you close an application after a minute it returned to the status of open ?
View Articleclosed and system open again
I try to close an incident and after a few minutes the system changes the status back to open ?
View ArticleRe : SDP 8.0 broken by Chrome 43
Unfortunately, with Chrome removing Java support in version 45, we're pretty close to losing it is an option for using ServiceDesk altogether :(
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Re : Change status action buttons greyed out
Hi Priya, I managed to figure it out. In "Change Roles" the Change Owner does not, by default, have Approve permission for the Submission Stage. I added this permission and now it works. You can...
View ArticleRe : Problem upgrading to SDP Build 9001
Mattio, May I know the build from which you are upgrading. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : SDF-57601 : Option to configure Multiple mail Ids for requester
Dan, Password column in the CSV file is not the AD pssword. It is the local password for the requester in the application. You can use the loginname as password and perform the CSV import. Thanks &...
View ArticleRe : SDP 8.0 broken by Chrome 43
Hi, I checked the issue on chrome version 43 and was able to see the error mentioned, the issue happens on version 8.0 of Servicedesk, hence I request you to kindly upgrade the application to the...
View ArticleRe : ServiceDesk Plus in Docker?
4 days with no reply on a forum that is moderated by support staff. I gotta say, pre-sales support is atrocious and if this is the kind of treatment and response time we can expect from this company,...
View ArticleRe : requester does not exist
hi these are the answers of your questions: 1. May I know the build number from Help-->About / My version software is :9.0 Build 9029 2. Does the name of the user has special character or double...
View ArticleWhere do Task Status Options come from?
Technicians continue to use Status values that have been disabled, yet they are available to Close a Task. Is the Helpdesk - Status List a configuration for ALL Requests and Tasks? The only Module I...
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issue SMTP Office 365
i'm having issues trying to get SMTP working via SCP with Office365 (Sending Notification Failed) Incoming mail (fetching) is working fine & we're able to telnet successfully to the SMTP server....
View ArticleCannot launch the ServiceDesk server
Hi! I'm trying to install the free edition of ServiceDesk Plus. If I use POSTGREE DB, everything works without a problem. But as soon as I try to use MSSQL from another server, problem starts. I've...
View ArticleProblems with sending e-mail notifications
Hello. Installed Service Desk Plus 9.0.44. I set up notification of the author by e-mail of the receipt of the request, the appointment of Responsibility persons, about its closing and updating of the...
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