Re : Technicians Request view corrupted

Richard,

Refer to the steps given below:

Take a backup of the application before executing the queries given below.

Find out the user_id for the technician who has this issue. Enter the display name of the technician in _____

eg)
mysql> select * from aaauser where first_name like '____';
+---------+------------+-------------+-----------+---------------+----------------+
| USER_ID | FIRST_NAME | MIDDLE_NAME | LAST_NAME | CREATEDTIME | DESCRIPTION |
+---------+------------+-------------+-----------+---------------+----------------+
| 3902 | karthik | NULL | NULL | 1157708863312 | No Description |
+---------+------------+-------------+-----------+---------------+----------------+
1 row in set (0.00 sec)

Find out the login_id for the corresponding to the user_id

eg)
mysql> select * from aaalogin where user_id = 3902;
+----------+---------+---------+
| LOGIN_ID | USER_ID | NAME |
+----------+---------+---------+
| 3002 | 3902 | karthik |
+----------+---------+---------+
1 row in set (0.00 sec)


Find out the account_id corresponding to the login_id

eg)
mysql> select * from aaaaccount where login_id = 3002;
+------------+----------+------------+-------------------+---------------+
| ACCOUNT_ID | LOGIN_ID | SERVICE_ID | ACCOUNTPROFILE_ID | CREATEDTIME |
+------------+----------+------------+-------------------+---------------+
| 3002 | 3002 | 1 | 2 | 1157708863328 |
+------------+----------+------------+-------------------+---------------+
1 row in set (0.00 sec)

To reset to default view for that user

eg)
mysql> delete from ViewConfiguration where viewname like 'RequestsView_PERSVIEW_3002';
Query OK, 1 row affected (0.17 sec)

where the number at the end of the query is the account_id corresponding to the user
Please restart the SDP SERVICE and then try login and logout the technician
 
Note: These queries are same across all the databases.

Thanks & Regards,
Priya Kumar

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