Re : Record Locking
Jenny, We do not have a locking mechanism when two technicians are editing a request at the same time. However we have enhancement request to 'show up a pop up to notify that another technician is...
View ArticleRe : When I run 'Report on Problems by Status', using the following advanced...
Chris, We have made some table changes in the solutions module on our recent builds and those changes were not handled on the reports module, hence the error. Our development team have fixed it and it...
View ArticleRe : Home Page View - CAN WE INCREASE THE PRIORITY ON THIS
Still waiting for a response on this Please refer this Request ID - 7245146 for further communication on this request
View ArticleRe : Mail Server Settings IMAPS
Bj, Please follow the instructions specified for the point 2 on the link below to fix this, http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html Jai Anand K ServiceDesk Plus
View ArticleScript - Trigger .bat file from Custom menu
I need some help on how to execute a bat-file from a costum menu. This bat-file is locate in the default location and no errors occurs whenever I click on this new Costum menu link, but the script in...
View ArticleRe : no subcategories listed when creating custom views
Hi, The issue seems to be peculiar, I request you to kindly send an email to support@servicedeskplus.com with your contact details, we will call you to analyze the issue on remote session....
View ArticleRe : Email signature containing image
Thank you, this has worked. Are the signatures only saved locally for each individual technician? Or can a signature be used by all the service desk team? Thanks, Jenny
View ArticleRe : Change maximum size of attachments
Maximum size of file attachment can be added under Admin-->Self Service Portal settings in Servicedesk. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of...
View ArticleRe : Import of Contracts - Date Format Failing
Please choose the data format as dd-mm-yyyy while importing the contract. Change the data value in the XLS file and then import it. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus...
View ArticleRe : Technicians Request view corrupted
Richard, Refer to the steps given below: Take a backup of the application before executing the queries given below. Find out the user_id for the technician who has this issue. Enter the display name of...
View ArticleBackup Scheduling doesn't show backups
Hello to all, we have experencied a curious problem with SDP backup scheduling. We can see a finished backup on server but SDP doesn't show it on backup list. Do you know why? Is this backup correctly...
View ArticleRe : Backup Scheduling doesn't show backups
We had few issues in older build and was fixed. May I know the build number from Help-->About Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Backup Scheduling doesn't show backups
Thank for your fast answer Priya, our installation is SDP 9.0 Build 9039. Thanks in advance
View ArticleRe : Home Page View - CAN WE INCREASE THE PRIORITY ON THIS
Am I reading this correctly? Hi Karen, When a request is submitted for approval to more than one technician, even if one approves the request will be set to approved state. The application will not...
View ArticleRe : Auto responders and ticket updates
Upon further investigation, all i need on a ticket closure is that the response mail has the ticket subject as the subject on the mail. I have edited the notification rule "Acknowledge requester by...
View ArticleClik here to view.
Assets not showing nor technicians / requesters.
Good Morning, I seem to have an issue which seems to have affected other areas. I have made some changes in the Configuration item types where i have added some new CI types. Made a mistake with adding...
View ArticleServiceDeskPlus Agent Explorer 'Attempt to connect to the server Failed'
Hi Guys, We've noticed a recent trend with our new machines we've deployed. Some machines are picked up by the AssetExplorer Agent during our weekly automated Domain Scan, but others fail. The...
View ArticleRe : Blank resolution when you create a request manually
We are also experiencing this issue with the latest build of SDP.
View ArticleRe : Public URL Access for SDP
Denzel, Could you please try traceroute and see whether you could reach your server. You can try using this online tool as well, http://centralops.net/co/ Jai Anand K ServiceDesk Plus
View Article