Good Morning,
I seem to have an issue which seems to have affected other areas. I have made some changes in the Configuration item types where i have added some new CI types. Made a mistake with adding the default attributes as it applied to all sections so i removed them. Upon removing them i now cannot see any of my assets/ technicians/ requesters.
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I seem to have an issue which seems to have affected other areas. I have made some changes in the Configuration item types where i have added some new CI types. Made a mistake with adding the default attributes as it applied to all sections so i removed them. Upon removing them i now cannot see any of my assets/ technicians/ requesters.
If i look at a recent item i added into the asset list i get the
following error. I have checked with the other admin users to see if
they are having the same issue and they too cannot see any assets or technicians.
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.NullPointerException org.apache.jsp.asset.ViewDetails_jsp._jspService(ViewDetails_jsp.java:383) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274) org.apache.struts.tiles.TilesRequestProcessor.processTilesDefinition(TilesRequestProcessor.java:254) org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:309) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:697) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274) org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:697) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26) com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196) org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34) com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:178) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the - logs.