Upon further investigation, all i need on a ticket closure is that the
response mail has the ticket subject as the subject on the mail.
I have edited the notification rule "Acknowledge
requester by e-mail when the request is closed."
to use $title as the subject line, this is not working on the
closure mail, the subject is actually showing the parameter $title
instead of adding the ticket subject line as the subject.
This works with another notification rule "Acknowledge
requester by e-mail when a new request is received."
Any ideas if this is a bug ?