Re : Bug - editing notes with content in removes ALL content within the tags
Hi Charles, Is there any update on this? E.g. when is it likely to be released as a fix? Thanks, Scott
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When I run 'Report on Problems by Status', using the following advanced...
When I run 'Report on Problems by Status', using the following advanced Filtering, the following error is returned' Invalid object name 'SolutionToWorkAround'.
View ArticleRe : Incidents re-opening when they aren't supposed to
Hi Alan, The setting we have under Self Service Portal Settings is only for Closed Requests, in your case, Users reply back to the resolved requests, hence it reopens. To overcome this, you need to set...
View ArticleServiceDesk Plus-Enterprise - "Web page cannot be found"
Hello all, We've recently purchased the Professional product. After installing and attempting to login using http://localhost:8080 or http://<remote server name>:8080, the url returns a 400....
View ArticleRe : Description being limited to 64k
Hi Scott, 1) Yes complete content of the Request will be shown in Request details (against the 64 k info now) 2) Will look to take this search enhancement in subsequent phase 3) When replying to the...
View ArticleRe : Description being limited to 64k
Thanks Uma. Is there an approximate date for this to be released? Scott
View ArticleRe : Description being limited to 64k
Hi Scott, The implementation and testing is completed for this. As we have frozen next release features, this will be included in the subsequent service pack. Will update the schedule once we...
View ArticleRe : ServiceDesk Plus-Enterprise - "Web page cannot be found"
Mike, I think it would be easier if you could get us the log files (support tab >> support file) to investigate this issue. Could you please mail us that to...
View ArticleRe : ServiceDesk Plus-Enterprise - "Web page cannot be found"
Thank you, but - how can I get to the support tab if I can't login? Additionally, attempting to start the web client returns the following: Exception in thread "main" java.lang.NoClassDefFoundError:...
View ArticleRe : Import of Contracts - Date Format Failing
Hello Priya, Can you help me. I'm trying to upload the attached xls file and get a null error message. I'm attaching both files for you to review. Thanks for your help.
View ArticleRe : Remove Function Where An Email Sets Resolved Status Back To Open
Aryan, This feature is not available on the product now. However you can track the development progress on this using the ID SDF - 48682 on the features list accessed through the following URL,...
View ArticleRe : import accounts from Active Directory on schedule
Yevheniy Lupan & Matthew, Yes this is a known issue. Here's the issueID to track the availability of the fix, SD 59640. Jai Anand K ServiceDesk Plus
View ArticleMail Server Settings IMAPS
I'm getting an error when attempting to setup Mail Server Settings for IMAPs. When saving the settings I get FAILURE: E-mail settings saved successfully. Could not find valid certification path to...
View ArticleAuto responders and ticket updates
Hi all We have Service Desk deployed as our Helpdesk solution in a managed services environment. We have taken on a new customer who is using their own solution to log support requests on our Service...
View ArticleRe : Bug - editing notes with content in removes ALL content within the tags
Hi Scott, I am sorry for the delay. We acknowledge it is still an issue and it will be fixed after the release of version 9.1, we are in the final stages of releasing this new version. Kindly bear with...
View ArticleRe : import accounts from Active Directory on schedule
thanks a lot it's really worked )
View ArticleRe : ServiceDesk Plus-Enterprise - "Web page cannot be found"
Mike, My apologies, could you please mail us the serveroutX files found under \Manageengine\ServiceDesk\server\default\log to investigate. Here the error message denotes that a file is missing, I...
View ArticleRe : Mobile Push Notifications not working on Android App
Matthew, Our sincere apologies, the current Android app will not support push notifications. Here's is the ID for your reference to track the availability of this, SDF 59459. Jai Anand K ServiceDesk...
View ArticleRe : 'Greying out' pre-populated/default fields
Jenny, It is not possible to 'grey out' a field as of now. However our upcoming version have a feature to use custom scripts on request templates and that would allow us to 'disable' fields. Jai Anand...
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Re : Unable to set up email
Square, https://forums.manageengine.com/topic/where-has-my-topic-gone#49000007462393 I have found it Here may I know what protocol do you use to connect POP / POPs / IMAP / IMAPs ? Also, I would...
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