You can enable the Notification from Admin->Notification rule.
However this Notification triggers to the requester when a request is
created by webform or by email.
As of now Criteria based notification is unavailable. We can have added this feature in our roadmap.
Regards,
Priya Kumar
ServiceDesk Support
As of now Criteria based notification is unavailable. We can have added this feature in our roadmap.
Regards,
Priya Kumar
ServiceDesk Support