Re : http status 400 error Invalid path /homepage was requested
Paul, Is that after the installation of the application you are unable to access the client. May I know the URL that is passed when there is a HTTP error. Please share the contact details to...
View ArticleRe : Import AD user
Hi I have the same issue If you use the Firefox browser you can save the schedule full description of problem here: https://forums.manageengine.com/topic/save-schedule
View ArticleRe : Possible to send NEW email FROM ServiceDesk plus?
Hi Jon, For now we dont have any immediate plan to bring this feature into SDP. regards, Uma.. SDP team.
View ArticleActive Directory Issues
Hi I am having no end of trouble with setting up active directory. I have imported the users with no issues. I have also setup the AD authentication with again no issues. I have also set the...
View ArticleRe : Possible to send NEW email FROM ServiceDesk plus?
"As of now when the technician creates a request, automatically an email notification is triggered to the requester." Priya- This is what I have been unable to configure. How do I customize a...
View ArticleRe : Import Requesters from Active Directory stopped working
Adrian, Errors might differ from one instance to another. So it would be better if you could recreate the issue and send us the log files (support tab >> support file) to investigate the issue....
View ArticleRe : Import Requesters from Active Directory stopped working
Adrian, Errors can differ from one instance to another. Hence I would request you to recreate the error and send us the log files (support tab >> support file) to investigate. Jai Anand K...
View ArticleManually adding software?
Guys, I cannot add manually any software we buy? We must scan a system before we can add it? 1. We do not scan all of our systems: we manually keep track of software 2. We cannot buy software this way...
View ArticleRe : HTTP Status 404 -/ The requested resource is not avalable
Well I composed a new reply to this showing what I had done, but it seems that verbose messages are flagged as SPAM. UGH Anywho, failing anything resembling help from ManageEngine I decided to...
View ArticleService Catalogue services not getting displayed to users
A quickie, cuz i don't have much time: I upgraded to 9.1. Add a new Service Category (IT or Business) Create a new service (keep it basic, for this test) within the new service category See if your...
View ArticleRe : error : error reading information on service servicedesk : no such device
Hi Phallo, I request you to please download the document from the link below for steps on installing ServiceDesk Plus, let me know if you need further assistance....
View ArticlePassthrough
Hi, My pass through is not working it gave me login page with username and password on it. Help me.
View ArticlePass through
The first symptom is that we get the "authentication required" dialog box when navigating to the ServiceDesk Plus webpage. When we hit cancel, we are redirected to the login page.
View ArticleRe : Restore Change proces to default
Hi Gabma, As per the current design of Servicedesk, we do not have function to restore or reset change workflow alone. In case if you have taken any backup before change made on "change module", you...
View ArticleRe : http status 400 error Invalid path /homepage was requested
Hi Priya I narrowed the issue down to only getting this error from PCs other than where manageengine is installed. http://hpz600_feb15/homepage.do So if any user logs in to manageengine from their...
View ArticleRe : Import AD user
May I know the build number from Help-->About so that we can test it at our test bed. Regards, Priya Kumar ServiceDesk Support
View ArticleRe : Possible to send NEW email FROM ServiceDesk plus?
You can enable the Notification from Admin->Notification rule. However this Notification triggers to the requester when a request is created by webform or by email. As of now Criteria based...
View ArticlePassthrough
Hi, My pass through is not working it gave me login page with username and password on it. Help me.
View ArticlePass through
The first symptom is that we get the "authentication required" dialog box when navigating to the ServiceDesk Plus webpage. When we hit cancel, we are redirected to the login page.
View Article