We need the Servicedesk backup to work on this case.
Refer to the Steps given below to take a Trimmed backup
http://www.manageengine.com/products/service-desk/faq-general-modules.html#BackupRestore2
To upload the files, follow the steps below:
1. Go to http://bonitas2.zohocorp.com
2. Select ServiceDesk Plus in the product drop-down list.
3. Provide your email address in Your Email Address: field.
4. Type the Request Id 7264347, in the Reason field.
5. Choose the file that you wish to upload and click Upload.
Thanks & Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Refer to the Steps given below to take a Trimmed backup
http://www.manageengine.com/products/service-desk/faq-general-modules.html#BackupRestore2
To upload the files, follow the steps below:
1. Go to http://bonitas2.zohocorp.com
2. Select ServiceDesk Plus in the product drop-down list.
3. Provide your email address in Your Email Address: field.
4. Type the Request Id 7264347, in the Reason field.
5. Choose the file that you wish to upload and click Upload.
Thanks & Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice