Re : Backupdata.bat on Backup not create
servicedesk=# select * from Servicedefinition where serviceid in (1502,2401); serviceid | name | description | ownerid | status | isdeleted | imagename | ciid...
View ArticleRe : Send mail fail
Hi Duynhan, I did check the logs that were provided and found the below error trace. [09:07:43:458]|[07-24-2015]|[SYSOUT]|[INFO]|[26]|: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was...
View ArticleConnection Refused
All of a sudden, I'm getting a connection refused error message in all browsers - both remote and local connection attempts. Not sure where to look to begin to troubleshoot this error. The firewall is...
View ArticleRe : Error while Backup Scheduling.
Hi, Please execute the below query based on your database and then send us the output for analysis. If Database is MYSQL : SELECT TABLE_NAME FROM TableDetails WHERE (TABLE_NAME LIKE 'ServiceReq_%')...
View ArticleRe : service request approval status
Hi, This would work if you disable 'All approvers have to approve the Service Request' option from the Work Flow configuration of the service request template and if it's single stage approval process....
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How do I control the order of Check Box items in a Resource question.
Hello, Im trying to add checkbox items into a question. I wish other to be at the bottom However it comes out in a random order not related to order put in or not even alphabetical. Can you please...
View ArticleRe : Cannot Convert Postgresql to MSSQL
We need the Servicedesk backup to work on this case. Refer to the Steps given below to take a Trimmed backup http://www.manageengine.com/products/service-desk/faq-general-modules.html#BackupRestore2 To...
View ArticleRe : Connection Refused
Kismet, Refer to the steps given below: Stop the application. Go to Task manager kill mysql or pgsql,javaa.exe,wrapper.exe Start the application from the command prompt as given below in case of any...
View ArticleRe : Error while Backup Scheduling.
SELECT TABLE_NAME FROM TableDetails WHERE (TABLE_NAME LIKE 'ServiceReq_%') AND TABLE_NAME NOT IN (SELECT CAST(CONCAT('ServiceReq_',SERVICEID)AS CHAR) FROM SERVICEDEFINITION) AND TABLE_NAME REGEXP...
View ArticleLoading stop at "Application layer started"
I tried to run program, but it stop at "application layer started".Result of an applications(run.bat, changedbserver.bat) launch you can see on the attachment screenshots. Please help.
View ArticleChange time zone
How to reset the time zone on the ServiceDesk Plus server? For installation of the patch Timezone fix (tzupdater.zip).
View ArticleRe : Change time zone
Skamikaze, I'm not exactly sure about your question. Our application would pick the time zone of the server in which it is installed. Hence changing the server timezone will modify the timezone and...
View ArticleRe : changeDb on MSSQL
Hi, That is the step to fix this issue. I have performed the same step earlier and that has worked. I am also attaching the same file again, please follow the above steps and check if it works, else...
View ArticleRe : Error while Backup Scheduling.
Hi, Thank you for sending us the output. Based on the we need to have a session and work on this issue. Please update us with your contact details to support@servicedeskplus.com along with this forum...
View ArticleRe : Cannot Convert Postgresql to MSSQL
File has been uploaded as requested. Thank you for your help.
View ArticleRe : Error: "cannot be assigned to the selected technician as the technician...
Is there a fix for this issue? I am receiving this error Failure. Request ID(s) 12154 cannot be assigned to the selected technician as the technician is not associated to the site. when you go to...
View ArticleRe : Backupdata.bat on Backup not create
Hi, I would like to have a session at your end to address this issue. Please update us with your contact details to support@servicedeskplus.com along with this forum link, so that we can assist you...
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