Re : changeDb on MSSQL
Hi, I did analyze the screen shot and figured out that the Server name and the SQL instance is not populated. So please check if the SQL browser in the SQL server is started under Services.msc. Then...
View ArticleRe : Sum bug in display DataPicker
Hi, Thank you for pointing this issue out. I will check this with our development team and keep you posted at the earliest. Nagaraj S SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Backupdata.bat on Backup not create
Ecmilon, Execute these queries/this query under Reports-->New query report and send me the output. select * from Servicedefinition where serviceid in (1502,2401); select * from tabledetails where...
View ArticleRe : SMTPS / TLS SD+ not working
Refer to the steps given below: 1. Go to Mail Server settings -->Outgoing 2. Change the protocol to SMTP with port 25 and Enable TLS. 3. Add Require Authentication. 4. Save the settings. 5. Restart...
View ArticleFailed to start the server. Please refer logs for more details -- Service...
[root@fr bin]# pwd /opt/ServiceDesk/bin [root@fr bin]# sh run.sh & [1] 7470 [root@fr bin]# Not exists ================================================================================ JBoss...
View ArticleFailed to start the server. Please refer logs for more details -- Service...
[root@fr bin]# pwd /opt/ServiceDesk/bin [root@fr bin]# sh run.sh & [1] 7470 [root@fr bin]# Not exists ================================================================================ JBoss...
View ArticleRe : Sum bug in display DataPicker
Hi, This issue you have reported to us have been identified as a known bug by our development team, the same has been raised to an issue id SD-60438 for your reference. Nagaraj S SDP Support - FAQ...
View ArticleRe : Failed to start the server. Please refer logs for more details --...
Hi Roman, Please accept our sincere apologies for the inconvenience caused. Please send us the logs found under [ServiceDesk Home\Server\Default\Logs], along with the bit version of Linux Server you...
View ArticleRe : Failed to start the server. Please refer logs for more details
Hi Roman, Please update us with the logs found under [ServiceDesk Home\Server\Default\Logs] for anlaysis Regards, Santhosh Mahiban SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ./changeDBServer.sh --console -- Connection refused. Check that the...
Hi, May I know is this the first time you are trying to use Pgsql on this machine ? YES. PostgreSQL is / was installed solely for the ManageEngine. If so, then may we know the installation of our...
View ArticleRe : Backup Technician Assignment Failed or Overridden?
Hi Ashburn, We are currently working on auto assign technician based on created time. Will look to pickup backup technician based on created time option after that. regards, Uma.. SDP team.
View ArticleRe : Unable to login via mobile site or Android App
Hi Oit-pmo, As of now we do not support LDAP authentication from Mobile, however this requirement is available in our product roadmap, please make a note of the Feature ID:SDF-24260 for your reference....
View ArticleRe : Importing From AD
Hi Garreth, To import users from AD, please follow the below steps. 1. Go to Admin->Window Domain Scan, provide the Domain Controller where the AD is installed and an Admin username and password,...
View ArticleRe : Could not start Postgres database, The port 5432 is in use.
Hi Roman, The default port used for Postgres DB is 65432. This can be checked by executing sh ChangeDBserver.sh from the Bin directory. Also you reported the startup issue in couple of other forums...
View ArticleRe : ./changeDBServer.sh --console -- Connection refused. Check that the...
Roman, Here it looks like you are connecting to the PGSQL installed on the operating system. I think it is better if we could have a remote session to check this. Please do write us your contact...
View ArticleRe : SMTPS / TLS SD+ not working
SDP+ only supports SSL. Even if you select TLS is will send it over SSL (you can see this with a packet dump). It just uses a different cipher, but it's still SSL If you have done what you should do...
View ArticleRe : SSL cert problem in SD Plus 9.1
I generally create a new keystore with just the certs needed. It may be referencing the alias of the original cert in your keystore rather than the updated on. I have wild card certs on two SDP...
View ArticleRe : SMTPS / TLS SD+ not working
Dear all, Bundled version of JDK 1.6 supports the following protocols alone , SSLv2Hello(1), SSLv3 and TLSv1 So your mail server should support any one of the above protocol. Assume if your...
View ArticleRe : SSL cert problem in SD Plus 9.1
Jordack, I suspect the certificate is not installed successfully. Please refer the below link for the documentation on installing SSL,...
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