Please stop the application and then goto the folder ManageEngine\ServiceDesk\applications and rename the "extracted" folder to "old_extracted" and later restart the application and check if this issue is occurring again.
If the above doesn't resolve,please follow the below instructions and check if this works:
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
If the above doesn't resolve,please follow the below instructions and check if this works:
- Stop the SDP server
- Download the PrintScreenApplet.jar file from here
- Replace this file in the [ SDP_HOME]\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\applets directory.
- Restart the SDP server.
Maljeev
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice