Re : System Log entries
The value is set to 14, howerver, I have Error log entries back to 12/2012.
View ArticleRe : Auto assign technician
OMG, that's a great idea!In russian translation "enable exaptions" is translated like "enable exeptions, request is matching following conditions also will be auto assign to technicians"!
View ArticleRe : System Log entries
Please send us an e-mail to our Support Team at support@servicedeskplus.com with this forum link to further analyze this issue.Also do send us the results for the below queries:select * from...
View ArticleRe : Java PrintScreen issue still there
Please stop the application and then goto the folder ManageEngine\ServiceDesk\applications and rename the "extracted" folder to "old_extracted" and later restart the application and check if this issue...
View ArticleMove DBs from SQL server 2005 32bits to another SQL server 2012 64 bits
Hi to all,We are trying to move de ServiceDesk and OpManager databases from SQL Server 2005, 32bits, to SQL Server 2012, 64 bits.Could any one give me the steps that I have to follow in the two...
View ArticleDeleted Technician - Cannot Delete his Private Reports
I had a user that used to run an "unassigned workstation" report that he created and marked private. Now when the report runs a ticket is opened stating: Deliverable: Unassigned workstations - The...
View ArticleLimited text size in Solutions Module
Hi Folks,The solutions module in SDP 8.2 is extensively used by us and recently we observed a small limitation where if the text size is around 8500 then SDP cuts somewhere between 6000-7000 string...
View ArticleRe : Move DBs from SQL server 2005 32bits to another SQL server 2012 64 bits
Rita,You can follow the steps given in the link to Move from SQL 2005 to Sql 2012 for Servicedesk:http://www.manageengine.com/products/service-desk/faq-general-modules.html#move-mssql-verRegards,Priya...
View ArticleRe : Deleted Technician - Cannot Delete his Private Reports
Sandra,When a administrator deletes the technician from Admin-->Technician list, Schedule reports created by that technician will automatically get added in administrator login. Admin can ten delete...
View ArticleRe : SLA Violations not working as expected
I can confirm that the "SLAEscalationSchedule" is set to 10mins and have attached the other information that you requested.ThanksDarren
View ArticleRe : Cannot install ServiceDesk on CentOS 6.2 - error: Problem in...
I ran into the same issues as people mentioned above. Tried it on Suse Enterprise 11 SP3 and Redhat 6.4 at first and could not get it to work. Tried the suggestion of changing the default...
View ArticleAssets and Licenses
Hi - I'm wondering if anyone else might have dealt with this issue and successfully resolved it. I'm working in ServiceDesk Plus, ver 8.0.0, and I came across a purchase order (PO) that had been...
View ArticleRe : Java PrintScreen issue still there
Hey I am also interested in this as we have the same issue. Did the fix above work? Our Chrome browsers don't do this, but IE does. Running build 8208.
View Articlewindows firewall local desktop settings
hi, i have servicedesk installed but can only run it under local administrator. with a windows account i can't. i get messages that items can not be found. i guess it is windows firewall which is set...
View ArticleRe : Does anyone know how to get performace stats of calls into a different...
We are shortly bringing the Dashboard customizations and one of the feature would be to have reports from ServiceDesk Plus provided as an iframe source for embedding it in external...
View ArticleRe : Deleted Technician - Cannot Delete his Private Reports
Priya,Thank you for the response! Where can I find the report so I can delete it? A few of my team members have looked and we cannot find it. Best Regards,Sandra
View ArticleRe : Workstation Scan: software uninstalled and reinstalled every scan
someone can help me
View ArticleRe : Cannot change previous Purchase (PO) once at 8207
FIXED: french accent in the name of one of the PO approverThanks
View ArticleRe : SLA Violations not working as expected
Please send us an e-mail to our support Team at support@servicedeskplus.com with this forum link mentioned to further analyze this issue.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of...
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