Hi - I'm wondering if anyone else might have dealt with this issue and successfully resolved it.
I'm working in ServiceDesk Plus, ver 8.0.0, and I came across a purchase order (PO) that had been delivered. It was marked "Approved" and when I went in to change the status to "Items Received" so I could close it, the system gave me an error message that reads:
"Failed to receive 1 Item(s) as the Max Number of IT Assets exceeds the license"
When I looked at the Assets Tab and clicked on the link for what was "in store," I discovered several items that should not be "in store." I tried to change the Asset State from "in store" to "in use," but it asks me to associate the item with an asset - and the list is confusing to figure out which asset to associate the item with.
I looked into deleting the items, but I got the message of "[deleting] these resource(s), all related financial and history will be deleted" - I am thinking this might mess up the PO itself, or it would delete any known purchase of the item in the first place.
I can't close out any of my open POs until I can fix the issue of the asset license. Can anyone please give me help on this? Tech support hung up on me when I tried to call them, so I'm really stuck in trying to get this issue fixed. Thank you!