Linux server migration
Has anyone had any experience migrating their existing SDP data over to a new install using Linux servers? I've been able to install the software on the new server and can bring up the initial logon...
View ArticleRe : Linux server migration
Martin, This failure has to be analyzed with the logs. Please collect the serverout0,1,2.txt files from the location ../manageengine/servicedesk/server/default/log folder, ZIP them and send it to...
View ArticleRe : Cannot install ServiceDesk on CentOS 6.2 - error: Problem in...
Hi User,ServiceDesk Plus 32 bit version is supported on CentOS 5.4 32 bit version, it has been tested and works fine. However there are compatibility issues with later versions and 64 bit environments....
View ArticleMobile Device and LDAP
Hi, we have 2 ldap. When i try to connect throw servicedesk/mc or android app. I can't connect. Any ideas?
View ArticleRe : Deleted Technician - Cannot Delete his Private Reports
Sandra,You can find the reports under Reports tab-->All reports-->Select Schedule reports.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Workstation Scan: software uninstalled and reinstalled every scan
We are working on this issue and will be fixed in future updates.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : System Log entries
From the analysis, it looks like you have error logs which of of type 'error' saved in the application before the 14 days(configured no. of days for the schedule) because the cleanup schedule deletes...
View ArticleRe : Mobile Device and LDAP
Currently LDAP authentication is not supported in mobile client,it would work only with Local authentication or Active Directory authentication.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleTicket Reply duplicating cc'd emails
We have noticed that since the last updated to 8211 that any ticket that has cc'd emails on it, as soon as you do a reply, the cc line on the reply has all email addresses duplicated. Is anyone else...
View ArticleRe : Workstation Scan: software uninstalled and reinstalled every scan
Built 8125Agent: 1.0.12Thanks
View ArticleRe : chrome and incident/service catalog template
Hi,We upgraded to 8208 as the issue was supposed to have been fixed in 8206, however we are still unable to click on any of the request catalog entries in both Chrome and Firefox...?
View ArticleRe : Linux server migration
Can't believe I didn't realise this sooner but the db has changed in the new version hasn't it? so, the existing server I'm trying to migrate from is running mysql and the newly installed server only...
View ArticleRe : how to delete all log files
Wayne 1234,To delete the error log entries which are older than 60 days, please execute the below query in the database.DELETE FROM errorlog WHERE DATEDIFF(NOW(),FROM_UNIXTIME(audittime/1000))...
View ArticleRe : PO and Asset Association
Hi Nicole, Please send a mail to support@servicedeskplus.com with a convenient time and a direct number to reach you along with the country code.We need to have a remote session to further analyse...
View ArticleRe : Trouble - Import Requesters from Active Directory
We are having this same issue however ours is showing different things for different users. Myself I only get the Builtin option. Another user only gets the Computers option. We want to be able to...
View ArticlePostgres.exe using 100% CPU
Hi All, We've recently discovered that Postgres.exe has begun using 100% CPU. If we restart the ServiceDesk service, CPU usage drops down to a normal 20% average, then suddenly jumps to 100% at random...
View ArticleRe : Postgres.exe using 100% CPU
On a further note, because of the High CPU usage, we have not had a successful backup in 24 hours. A trimmed backup, which usually takes 10 - 15 minutes, has now run for over an our and has only...
View ArticleUpgrading error
Dear SDP Support,My customer would like to upgrade their SDP from 7.6 to 8. They start upgrade from 7.6 b7608 to 7.6b7611 but the upgrade script show error as below:Unexpected Error. Please click View...
View ArticleRe : Assets and Licenses
Are you trying to receive IT assets from the PO. If so click on the license link near logout and check the remaining Number of Assets : Purchased: 2000 (Used: 1161)If you have enough license for IT...
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