Re : Workstation Scan: software uninstalled and reinstalled every scan
Thank you for the details. Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Upgrading error
Narin,Please send me Updatemanager.bat file from SDP-home/bin folderregards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : PO and Asset Association
Hi,Thank you very much for the response!I've sent the email and the request id is ##6916895##Best Regards,Nicole
View ArticleRe : Postgres.exe using 100% CPU
Execute the URL in the a new tab in the browser after logging in as as administrator to the application. No output will be displayed. This will auto take thread dump when there is out of memory/ high...
View ArticleRe : Going to request tab in 8.2.0 Build 8210 using firefox results in server...
It's just got weirder.This morning it's not working on Chrome or IE, but has started working again on Firefox!IE is just a blank page (though looking as the source it looks like the login page) the...
View ArticleRe : Trouble - Import Requesters from Active Directory
Tina,Did you execute the queries given in the above post and check whether the issue was resolved.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Linux server migration
Martin,From 2013 onward the default ServiceDesk Plus database has been changed to PostGres. The application backup which you created from the MySql instance is compatible with the PostGres installation...
View ArticleRe : windows firewall local desktop settings
Hi bessen,ServiceDesk Plus runs on the port 8080 by default, hence you have to free the port 8080 and 65432 (used for Database connection). Also you have to allow java.exe and psql.exe (PostGres...
View ArticleRe : FAILED START SERVICEDESK
I had the same problem and to resolve I had to stop and disable the following services:SQL Server Reporting Services (MSSQLSERVER)World Wide Web Publishing ServiceThen I ran (as administrator):...
View ArticleRe : Unclean shutdown of previous run
Hi v Pl13,ServiceDesk Plus has only been tested with Cent OS 32 bit with version 5.4. We have not tested with 64 bit. In this case, you can install 32 bit glibc and then try installing the 32 bit...
View ArticleWont start after a restore
Hello I have just reinstalled on a 2012 server and everything went fine until i restored the last trimmed backup. (cause the full backup wont work at all)It then wouldnt start again. When i use run.bat...
View ArticleRe : Can't create request for a specified user
Apologies for the inconvenience.This issue on further analysis was found to be something with the framework itself which needs extensive testing and so we had to postpone the release of this fix.But we...
View ArticleRe : ServiceDesk Plus not starting
Could you please go under the installation folder ManageEngine\ServiceDesk\applications and rename the 'extracted' folder to 'old_extracted' and try running the run.sh again and see if that helps.If...
View ArticleRe : Wont start after a restore
Was your restore successful? Send me the Restorestatus.txt under Servicedesk-home/ bin folder. Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Wont start after a restore
There are no such file located on the machine.I have attached some pictures from the process.Hope it helps. Rgrds Ole
View ArticleRe : Fault with SDP iOS App
Hi, I have no idea why but this issue is no longer occuring after testing it today. We have another issue, but I will raise it seperately.
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Display issue with SDP iOS app
We have an issue where text that is entered for description/Worklog/Notes is sometime displayed incorrectly. By incorrectly I mean it displays the HTML formatting. See attached image. We even have one...
View ArticleRe : Wont start after a restore
Restore isn't successful and hence you are unable to start the application. Is your Production Server up and running? In this case, Execute these queries in New query report under Reports tab and send...
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