Hi Priya
We’ve not set up group email. We run a small team so this is not yet required.
Screen shot of conversation attached below.
Regards
Graeme
![]()
Graeme Kirk – Head of IT
![Description: Description: Description: cid:<a href=]()
image003.jpg@01CC7A0E.CCD03630">
ECS, 15 Hill Street, Edinburgh, EH2 3JP
Tel Edinburgh:
0131 718 4977
Tel Glasgow: 0141 572 3049
Mobile:
07880200387
Email: graeme.kirk@ecs.co.uk
www.ecs.co.uk
From: ManageEngine [mailto:noreply@zohodiscussions.com]
Sent: 10 December 2013 10:14
To: Graeme Kirk
Subject: Re:[WatchList] Requests automatically reopens after closure[TopicId]=49000006593051
Hi graeme.kirk,
ServiceDesk Plus SupportTeam has responded to "Requests automatically reopens after closure"
Graeme,
Please let me know whether you have configured Group Email address under Admin-->Support Groups. Send me the screen shot of the Conversation of the request which has got reopened.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
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