Re : Delete Support Group
Check out the forum link below and see if this helps:https://forums.manageengine.com/topic/deleting-support-groupsMaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : user addition
Hi hass71, If you wish to restrict the technicians from creating new requester in ServiceDesk Plus, then you have to disable the option of adding requester in the Role assigned to the technician....
View ArticleRe : Get the system tray icon back?
Any news when we will be able to have a SD+ server tray icon?
View ArticleRe : Unable to send email to external people
If you are using Exchange, please make sure you whitelist the ServiceDesk server to send emails to external addresses.Thanks,Roy KohNetwork AdministratorKegler Brown Hill + Ritter
View Articleswitch scan
hellowhen i make a scan on the network with SDP, it recognize the switchs as routers ,and it only gets the IP address with no more information, even the product type is "unknown router"what can be the...
View ArticleRe : Get the system tray icon back?
We are yet to fix this issue. We will let you know once this issue is fixed.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleTroble with installation
Good day, the problem with version 8.2 installed. When the setting is set to sql, installation proceeds normally, but the server does not start. What could be the problem. Postgre mode work normal. OS...
View ArticleRe : WARNING :Site cannot be deleted as it is being used by a module
I've checked all of the requests and tasks but none reference the site I'm trying to delete. I've also check the Assets, Service Reqs, Changes, Incident Reqs, Problems and All computers. Where else do...
View ArticleServlet API Usage
I am attempting to use the Servlet API to create a request but am having trouble. As a test i put the following into my browser:...
View ArticleRe : switch scan
If the application is unable to reorganize the model of the device, then it will be returned as "Unknown Router/Switch". In this case, please go to Admin->General Settings/Scan Settings and there...
View ArticleRe : No remote control option
it's the same for me, I don´t see remote control option. I checked permissions and self service portal configuration but still not working.
View ArticleRe : Requests automatically reopens after closure
Hi KjetilI'm experiencing the exact same issue after upgrading to service pack 12 and now to 14 (figured 14 might fix it!). Can you tell me how changing the reply address has caused this? We have not...
View ArticleRe : IE 10 Bug
We have not fully tested IE 10, this is currently in testing phase. Also there are issues with sorting of fields in different parts of the Incident Template and we are yet to address them. We will be...
View ArticleRe : Requests automatically reopens after closure
Graeme,Please let me know whether you have configured Group Email address under Admin-->Support Groups. Send me the screen shot of the Conversation of the request which has got reopened....
View ArticleRe : Requests automatically reopens after closure
Hi all, Please check SDF-43514 introduced in build 8211. Earlier users included in the 'Email Id(s) to Notify' field will be included for Request Acknowledgement, Resolved, Closed notifications....
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Re : Requests automatically reopens after closure
Hi Priya We’ve not set up group email. We run a small team so this is not yet required. Screen shot of conversation attached below. Regards Graeme Graeme Kirk – Head of IT...
View ArticleRe : Servlet API Usage
Thank you. Replacing the "?"s with "&"'s did the trick. On a follow up, is there a way to enter a line feed/carriage return that will be processed in the description field via the API?
View ArticleAsset Scan - DNS servers
We have several DNS servers in our network domain. Why is it that these servers, in CI details/System tab, display all authenticated users? Is there a way to eliminate this from a asset scan?
View ArticleMeraki switch or AP & network scan
Does anyone use Meraki switches or access points and been successful in using network scan to inventory them in Service Desk Assets? How did you do it?
View ArticleRe : Requests automatically reopens after closure
Execute this query in the database and restart the application.update globalconfig set paramvalue='false' where category = 'Request_CC_Notification' and parameter = 'Include_CC_From_Email';Refer to the...
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