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Re : Requests automatically reopens after closure
Hi Priya  For whatever reason this did not work from the command line.  However I installed pgAdmin III and made the table edit from that.  All working fine now  Thanks for your responses....
View ArticleOrganize tasks problem
We are trying to organize tasks In Service Catalog. All looks fine in admin panel (scr1). But when we open request form - we see tasks in random positions (scr2).SD v. 8213
View ArticleRe : Asset Scan - DNS servers
User account details cannot be restricted while scanning the machine for now. Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Organize tasks problem
We acknowledge this has an issue and the same will be fixed in our future updates.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Business Rules
I have updated to the latest build 8.2.0 8214 to make sure this is not an issue.I do not have the Service Catalog drop down menu that you show on your screen shot. I went into Admin -> Self Service...
View ArticleBackup Restore
Backup file created and setting up a test system 8213 mysql backup file will not restore I am restoring it to Build 8213 running on mysql Please assist The restore utility closes without giving time to...
View ArticleRe : Business Rules
Please check the edition of ServiceDesk that you are using. Service Catalog is only available from the Enterprise Edition of ServiceDesk Plus.Regards,Santhosh MahibanSDP Support - FAQServiceDesk Plus -...
View ArticleRe : Backup Restore
Perform the restore using the details given below. If there is any error message send me the screen shot of the complete content of the command prompt. You can also send SDPrestore.log from...
View ArticleRe : Email command templates not Working.
The same issue.@@REQUESTTEMPLATE=xxx@@ is not working.Any another commands are ok (AddRequest, REQUESTER, TECHNICIAN, etc).That worked some time ago. It seems stopped working 3-5 months ago.Is there...
View ArticleRe : Business Rules
Professional Edition. So I can't use Business Rules properly because it treats incoming Incident Requests as Service Requests even though I can't distinguish between Service Requests and Incident...
View ArticleRe : Unable to send email to external people
I am having the same issue, however both solutions seem pretty vague. Can either of you elaborate on this?
View ArticleRe : Problem with a survey of users
Good day, Friday I sent the link to this thread, no reply. When it will be possible to get help remotely. I work from 8 to 5 (GMT +4). Thank you.
View ArticleRemote Support
How can I get remote support on the issue in the previous topic. Send a message with a link to the problem, but got no response.
View ArticleAgent Not Reachable in Desktop central
We have recently migrated the ME-DC Server to a new computer, we verified the old http:\\oldserver:8383 its diverting to the http:\\newserver8383 however when we tried to scan the agents its showing...
View ArticleRe : Business Rules
Can you please send us screen shots explaining where in the Request it is being reported as Service Request, so that I can assist you accordingly.Regards,Santhosh MahibanSDP Support - FAQServiceDesk...
View ArticleRe : Remote Support
Apologize for inconvenience caused. Can I get the Request ID that you received from support so that I can work on it.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problem with a survey of users
I can understand your concerns Nik. It would be great if you can share the request Id that you received from Servicedesk Support so that I can work on this case.regards,Priya KSDP Support -...
View ArticleRe : Remote Support
Unfortunately, I can not find the application request ID ...May be I deleted the email from the mail ....
View ArticleRe : Remote Support
Niki,Can you send another Email with this forum link and you can mention my name in the Subject of the Email.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Business Rules
Sorry but the real issue in this posting is regarding the Business Rules not processing correctly. It was suggested that this was due to Service Requests but after a few postings back and forth, I have...
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