Re : Business Rules
Liam,Is it possible for you to grab a screenshot of the business Rule as you currently have it set up so we can take a look?Regardsset3 Solutions
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ManageEngine ServiceDesk does not started after upgrading from 8027 to 8100
I have upgraded our ServiceDesk from 8000 to 8027 without any issues but when I take the next step to 8100 ManageEngine_ServiceDesk_Plus_8_1_0_SP-0_21_0.ppm the upgrade succeds but then will not start....
View ArticleRe : ManageEngine ServiceDesk does not started after upgrading from 8027 to 8100
If the upgrade is successful and the application does not start, then stop the application from the Services, then open the command prompt as an Administrator and execute Run.Bat from [ServiceDesk...
View ArticleRe : Remote Support
I sent mail tosupportcenterplus-support@manageengine.com.I await your reply.....
View ArticleRe : Remote Support
Please send an email to servicedeskplus-support@manageengine.com with this forum link in the email.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Meraki switch or AP & network scan
If those switches and Access points Supports SNMP then servicedesk can scan the devices. Please check whether the OID of this switch and Access points are listed under Admin-->General settings after...
View Article@@REQUESTTEMPLATE is not working
Gents,@@REQUESTTEMPLATE=xxx@@ is not working in email. The ticket is always created with Default template.Any another command (AddRequest, REQUESTER, TECHNICIAN, etc) is ok. Could you please check, do...
View ArticleRandom error 500 when using IE
We have a user base of about 60 people that submit tickets. On random occurences specifically in IE the user will receive an error 500 when trying to access the helpdesk. We have AD authentication pass...
View ArticleRe : @@REQUESTTEMPLATE is not working
We are with the same problem.The request is created as "Not Provided" and aren't created the "Tasks".We urgently!Thanks.
View ArticleRe : Business Rules
Please see attached screenshot of one of the Business Rules that is setup. I have been very specific in the order of the actions.
View ArticleRe : Random error 500 when using IE
Please send me the screen shot of the error message and Support file from Support tab.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Organize tasks problem
Use this feature Id SD-54952 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : @@REQUESTTEMPLATE is not working
Please send us the email command format that you are using along with the screen shot of Admin->Mail Server Settings->Email Command for analysis.Regards,Santhosh MahibanRegardsSDP Support -...
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Can not convert mysql to sql server 2008
Hello admin,I implemented step by step belowThe following is the procedure to migrate your ServiceDesk Plus database from MYSQL to MSSQL.Step 1: Stop ManageEngine ServiceDesk Plus service.Step 2: Take...
View ArticleRequester department and allocation unassigns
Hi,We experience an issue on our instance of service desk plus where the requester department and site allocation unassigns from requesters. sometimes it does this for just one or 2 requesters at a...
View ArticleRe : Fetching Mail from Exchange 2010
Hi Priya,I did the above instructions step by step and the certificate is generated. The issue now, whn i save the incoming email setup there is an error:FAILURE :E-mail settings saved successfully....
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Can not convert mysql to sql server 2008
Hello admin,I'm using ServiceDesk Plus version 8.2 build 8212I implemented step by step belowThe following is the procedure to migrate your ServiceDesk Plus database from MYSQL to MSSQL.Step 1: Stop...
View ArticleRe : Remote Support
Niki,The issue was with the Letter that was appended to $Survey link and hence the link was not working.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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