Re : Fetching Mail from Exchange 2010
Leo,Can we have a remote session to look into this issue? Please send your contact details along with this email address to support@servicedeskplus.comRegards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : Can not convert mysql to sql server 2008
Refer to the link given below to troubleshoot this issue:http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100002.htmlregards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Business Rules
Hi Liam,The business rule you've created certainly looks as though it should operate. I notice that you have the site based feature enabled - perhaps there is an issue with this despite this...
View ArticleRe : Requester department and allocation unassigns
Please ensure that if the users are getting duplicate by searching based on the login name or by the email address under Admin->Requesters.If they are not duplicated and if the information is...
View ArticleService Desk Plus Server Not Starting
Hello I installed the new version of service desk plus on windows 2003 server and it instaled correctly but when i tried to run its services it's not starting I checked the Even Viewer and i found...
View ArticlePainting Group field to Incident Template - will not stay in left column
First off their are two columns available in our default template named 'Group', which is odd. When I try to paint them I seem to have painted them and the system says incident template updated...
View ArticleRe : Painting Group field to Incident Template - will not stay in left column
Hi klaitner, Please check if you have an additional field with the name 'Group', to check it, go to Admin > HelpDesk Customizer > Incident Additional Fields. Post the screen-shot of the...
View ArticleRe : Service Desk Plus Server Not Starting
Dear Ausaf, Please forward your contact details along with this forum post link to support@servicedeskplus.com. Also check if IP v4 is enabled in the server. PremSDP Support - FAQServiceDesk Plus...
View ArticleAdministrator Account is corrupt
In SDP+ the built-in Administrator Account has become corrupt.We had an Administrator named account in our Active Directory that overwrote the account and added domain authentication.We made sure the...
View ArticleRe : ServiceDesk, AD and NTLM..strange error in jespa.log
Priya, can you please elaborate what was the issue identified regarding SSO and which version has fixed this issue? We are also facing intermittent login failure in SD+ 8013 under windows 2008...
View ArticleServiceDesk update fails
I was in the middle of upgrading to 820SP015 when the command window closed and the upgrademanager closed as well. Now I'm not able to run the upgrade Again and the Service Desk site is...
View ArticleRe : Office365 - Sending notification failed
Please recreate the scenario and then immediately generate a support file and send it across to our Support Team at support@servicedeskplus.com to further analyze the issue.Regards,Priya KSDP Support -...
View ArticleRe : Administrator Account is corrupt
The below steps will help you to reset one of the Administrator's password to "admin".For MSSQL database,connect to the query analyzer of the SQL server and execute the queries.For MYSQL...
View ArticleRe : ServiceDesk, AD and NTLM..strange error in jespa.log
The problem was with the Jespa jar files which was bundled with the Product. In later version we bundled a new version of Jar jar to fix this issue.regards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : ServiceDesk update fails
May I know whether the application is up and running now. Refer to the Roll back stepsInstall the previous version from the link below:http://archives.adventnet.com/service-desk/Data can be restored...
View ArticleRe : ServiceDesk update fails
Will this delete all the old Servicedesk requests? Is is running on an MSSQL
View ArticleRe : Requester department and allocation unassigns
The support file will only have traces when it is generated at the time of issue, We keep overwriting the support files. So it is recommended to get the Support File only at the time of...
View ArticleRe : ServiceDesk update fails
Did you take a backup of Servicedesk Database before upgrade. If so you can restore the data. Please refer to the Roll back instructions given above.Regards,Priya KSDP Support - FAQServiceDesk Plus -...
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