The support file will only have traces when it is generated at the time of issue, We keep overwriting the support files. So it is recommended to get the Support File only at the time of issue.
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Regards,
Santhosh Mahiban
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice