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Re : Requests automatically reopens after closure

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Hi Priya

 

For whatever reason this did not work from the command line.

 

However I installed pgAdmin III and made the table edit from that.

 

All working fine now

 

Thanks for your responses.

 

Graeme

 

Graeme Kirk – Head of IT

 

Description: Description: Description: cid:<a href=image003.jpg@01CC7A0E.CCD03630"> 

 

ECS, 15 Hill Street, Edinburgh, EH2 3JP

Tel Edinburgh: 0131 718 4977

Tel Glasgow: 0141 572 3049

Mobile: 07880200387

Email: graeme.kirk@ecs.co.uk

www.ecs.co.uk

 

From: ManageEngine [mailto:noreply@zohodiscussions.com]
Sent: 11 December 2013 10:41
To: Graeme Kirk
Subject: Re:[WatchList] Requests automatically reopens after closure[TopicId]=49000006593051

 

ManageEngine

Hi graeme.kirk,

     ServiceDesk Plus SupportTeam has responded to "Requests automatically reopens after closure"

Execute this query in the database and restart the application.

update globalconfig set paramvalue='false' where category = 'Request_CC_Notification' and parameter = 'Include_CC_From_Email';

Refer to the instruction given below to connect to the Database :

For MSSQL database,connect to the query analyzer of the SQL server and execute the queries.

For  MYSQL database,connect to the database following the below steps and then execute the queries.

Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\mysql\bin> and use the command
mysql.exe -u root -P 33366 servicedesk

For PGSQL database,connect to the database following the below steps and then execute the queries.

Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\pgsql\bin> and use the command
psql.exe -U postgres -p 65432 -d servicedesk

Regards,
Priya K

SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice

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