Re : Problem with a survey of users
You have shared the Feature ID with me. I request you send me the Request ID. You can get that from the Subject line of the Email.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : Problem with a survey of users
This?[ServiceDesk Plus SupportTeam] Problem with a survey of users[TopicId]=49000006738021
View ArticleRe : Problem with a survey of users
Please share your contact details so that we can have a remote session.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : ASSET FILTERING BY SITE ON REQUEST TEMPLATES
Hello, Your support used to be great but now I do not get an answer neither here or by email.
View ArticleRe : ServiceDesk 8.1 doesn't send any Technician Notifications .
I see that answer is as always.Lack of any :(DRACULA
View ArticleRe : ServiceDesk 8.1 doesn't send any Technician Notifications .
Please let me know the build number of the application from Help-->AboutClick on the Reply button and check whether there is any broken image in the content. If so remove the Broken image and try...
View ArticleRe : ASSET FILTERING BY SITE ON REQUEST TEMPLATES
Apologies for the delay in response. We do not filter Assets based on the Requesters Sites. When the Requester chooses All Sites while Associating Assets, this will list all the Assets. This is the...
View ArticleRe : Import additional fields from AD
Hello,I was just wondering if this feature can be used when importing through ldap. We have created a UDF named "office" and would like to import the attribute physicalDeliveryOfficeName to that?
View ArticleRe : Import additional fields from AD
Feature to import UDF fields value from LDAP is currently unavailable in the Product.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View Articlechange asset department
helloi cancelled a certain department and i want to change this information in all assets related to this department without having to do it one by one, any suggestions?
View ArticleRe : change asset department
Go assets list view-->Search for the machine-->Select Actions-->Use Modify State-->Select In Use and choose the new department name.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : change asset department
thank you for the replybut when i search for asset i get only 2 options in the "actions"add to groupconfigure depreciation
View ArticleRe : survey levels
This is a known issue with regards to the Survey Results. This issue has been assigned an issue id for future reference SD-27899. This will be fixed in one of our hotfix.Regards,Santhosh MahibanSDP...
View ArticleRe : change asset department
You can choose the Asset type from list of Assets in the Left panel (IT Assets or Non-IT Assets). You can choose the assets and change its state.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help...
View Articlereceiving the following error when trying to remote control most of our...
We are receiving the following error when trying to remote control most of our workstations.FAILURE :General failure while performing the operation.
View ArticleRe : Allow techs to pickup but not assign.
Hi. Priya.Please. Release this feature as soon as possible. I have this remain issue in our business rules.Please let us use this feature.For this year, its already update or not?
View ArticleDelete Support Group
Hi, When I try to delete a Support Group a message appear saying 'Groups Cannot Be Deleted'. The group has no SLAs, no Business Rules, no Departments and only one user defined. I cannot remove the user...
View ArticleRe : Delete Support Group
try to generate a report that shows all what is related to the group,then you can remove the relation then delete the group
View ArticleRe : Delete Support Group
How do I create a report to show that information? I've checked the relationships and there are none.
View ArticleRe : receiving the following error when trying to remote control most of our...
Please recreate this issue and send me the Support file from Support tab.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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