Re : Incorrect Moscow time zone
Hi, Alex. In ServiceDesk old files time zone from Java ( <ServiceDesk>\jre\lib\zi\ ). You can download new and replace.
View ArticleRe : Missing service template
Yup. You need to associate your login with the Group that is associated to the template under Admin-->Support GroupsRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Incorrect Moscow time zone
In folder <ServiceDesk>\jre\lib\zi\ old files time zone from Java. You can download new and replace.
View ArticleProblem with a survey of users
Good afternoon,There is a problem in Manago Engin 8.1.0. 8121. When creating a poll, asking questions and possible answers. In the preview, everything is displayed correctly. When closing the...
View ArticleRe : Problem with a survey of users
Please send me some screen shots of it. Also let me know the build number of the application from Help-->AboutRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Importing Closed date not working
Can you tell me when this will be fixed? We would really like to import old request and it seems like an easy fix?
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IPhone App - Service Desk Plus
Your Version: 8.2.0 Build 8213Error Message: The network connection was lost.I am attempting to use the mobile app for the first time. The app starts, and I enter our web url for servicedeskplus...
View ArticleRe : Problem with a survey of users
Have you done the Translation for Russian under Survey? Let me know while choosing which language in survey displays a blank page.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : Problem with a survey of users
And another problem, when a user clicks a link to a survey greeting words "Welcome, null" How can I fix it?
View ArticleRe : Problem with a survey of users
How can I set up notification about the survey, there is notification rules, but there are no reports of corrections poll .....
View ArticleRe : Problem with a survey of users
Can we have a remote session to work on this case. Please send you contact details to support@servicedeskplus.com with this forum link.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Importing Closed date not working
We are yet to fix this issue . We will let you know once this issue is fixed.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problem with a survey of users
There is no notification for Survey. As soon as the request is closed, requester will get an survey email from Servicedesk tool. You can have a look at the Survey reports under Reports-->Survey...
View ArticleRe : Problem with a survey of users
Okay, thank you. Can I use the Team Viewer for this?
View ArticleRe : Problem with a survey of users
Why when the user goes directly to the poll title says "Welcome, null"How can I fix it? That instead of null was username?
View ArticleRe : Problem with a survey of users
We will use Zoho Meeting for the Remote Session. Please share the request Id that you received from Servicedesk support after sending the Email.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help...
View Articleuser addition
helloi want to disable the option to create user from the SDP web form , so the requester/technician should provide the correct name to create a requesti've disabled the option "allow dynamic user...
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