Re : Missing service template
On the template you have an option to associate certain Groups to the template so that this template can be seen only by those Technicians under the associated Groups.Even if you are the creator of the...
View ArticleRe : The problem with merging and tickets changing
Will you be able to recreate the issue and immediately go under Support\SupportFile,generate the logs and send it across to our Support Team at support@servicedeskplus.com to further analyze the...
View ArticleASSET FILTERING BY SITE ON REQUEST TEMPLATES
Hello, the asset combo on request template is not filtering by the site associated to the requester. The requester can see all the assets on the CMDB and all the sites.SERVICE DESK PLUS ENTERPRISE...
View ArticleRe : License not updated after SDP Server Migration
Having the same issue with SDP 8.2 (build 8214)Steps taken:1) backup of old SDP installation2) setup of SDP on new server3) restore of latest backup on the new server4) attempted to update license...
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Task - Email Link
Using version: 8.2.0 Build 8214 The hyper link for when a task is assigned is incorrect. It looks correct but has the server info in 2x in the link as you can see below.
View ArticleRe : License not updated after SDP Server Migration
Could you please send us your license file to our Support Team at support@servicedeskplus.com with this forum link to further assist you on this.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Can't give Poor or Very Poor results on surveys ???
I work with Todd at the same organization and have been troubleshooting this issue off and on for some time. This issue still exists all these months later, even after several upgrades. I have several...
View Articledepartments created
hellohow can i know what is creating departments in the default settings?
View ArticleRe : SDP says: IE7 and IE8 are setup in many PC with Windows XP
Hi Odrachuk, Please provide us the following information so that we will be in a better position to help you. 1. the version of ServiceDesk Plus that you are in 2. are you scanning these machine...
View Articleold tickets are becoming new after configuring Incoming Mail Server Settings
Hello,I have configured the incoming mail server setting and for some reason i am getting the old closed requests as a new open issues which is confusing, I want to have any upcoming email as request...
View ArticleRe : Task - Email Link
This is what I was looking for. It was under the hyperlink. Thanks. This solves my issue. Eric
View ArticleRe : SDP says: IE7 and IE8 are setup in many PC with Windows XP
Very good news!Do you know the approximate release date of this fix?
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Re : old tickets are becoming new after configuring Incoming Mail Server...
As soon as the request is created in Servicedesk from Email, please send me the support file from Support tab.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : request catalog not alphabetical
We will be fixing this issue SD-50651 in the upcoming 9.0 version release.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Incorrect Moscow time zone
Hi alexv, Time zone for Moscow is set incorrect under personalize option, this has already been acknowledged as a bug. This issue will be fixed in one of the future hotfix release. Please make a...
View ArticleRe : Copy/Paste problems
Please send me the screen shot of this issue and let me know the Browser version from About.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View Articlesurvey levels
hellowhen i added a satisfaction level in the survey all the previous scores were decreased , how can i solve this issue?
View ArticleAsset Name without workgroup
Is it possible for the asset name to not show the workgroup name? We do not use AD and our assets show up as Name.Workgroup. In order to connect remotely we have to remove the workgrop from the name.
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