Hi,
I've been making some backups and today for the first time got some errors and backup was not successful, size of backup is 0Kb!
Changes applied today before backup:
- Mail server Config
- Enable Fetching
- Add some notification Rules
- Created some requests to test notifications (Success)
- Deleted all requests created for testing purposes
After this i decided to do a full backup and got some errors:
Command prompt output:
C:\ManageEngine\ServiceDesk\bin>backUpData.bat
Starting....
Jan 29, 2014 1:52:58 PM com.adventnet.servicedesk.server.utils.SDDataManager set
StandAlone
INFO: Going to set the standAlone param as : true
Jan 29, 2014 1:52:58 PM com.adventnet.servicedesk.server.utils.SDDataManager set
StandAlone
INFO: Going to reset rootDir using server.dir
Jan 29, 2014 1:52:58 PM com.adventnet.servicedesk.server.utils.SDDataManager <in
it>
INFO: rootDir :: ..
Jan 29, 2014 1:52:58 PM com.adventnet.servicedesk.server.utils.SDDataManager <in
it>
INFO: netutilsData :: {RELEASE={version=8.2.0}, BUILD={number=8216}}
Jan 29, 2014 1:52:58 PM com.adventnet.servicedesk.server.utils.SDDataManager <in
it>
INFO: rebrandData :: {OPMANAGER={name=OpManager}, PRODUCT={name=ManageEngine Ser
viceDesk Plus}, ADMANAGER={name=ADManager}}
Active DB Server = mssql
Database connectionProp : null
Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.SQLGener
ator java.lang.InstantiationException: com.adventnet.db.adapter.SQLGenerator
Database started
*************************************************************
Number of tables found : 1235
-------------------------------------------------------------
Build number : 8216
-------------------------------------------------------------
backup_info.xml : true
-------------------------------------------------------------
Ignored Table List
-------------------------------------------------------------
AaaAccSessionAudit
AaaAccHttpSession
AaaAccSessionProp
AaaAccSession
AuditRecord
OperationAuditRecord
AuditResultProperty
AuditResourceProp
AuditOperProperty
RecentItems
-------------------------------------------------------------
Going to take full backup with file attachments
-------------------------------------------------------------
deleting duplicate entries in WordMap table : 0
*************************************************************
Please wait ! backup in Progress...................
0-----------------------50------------------------100(%)
====================================================
stopping DB Server >>>>> false
java.util.zip.ZipException: ZIP file must have at least one entry
at java.util.zip.ZipOutputStream.finish(Unknown Source)
at java.util.zip.DeflaterOutputStream.close(Unknown Source)
at java.util.zip.ZipOutputStream.close(Unknown Source)
at com.adventnet.servicedesk.tools.SDBackUp.endBackup(SDBackUp.java:563)
at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:98)
at com.adventnet.servicedesk.tools.SDBackUp.main(SDBackUp.java:1965)
C:\ManageEngine\ServiceDesk\bin>
Working with build 8216 under MSSQL.
Can anyone help?
Regards.