Configuring email tickets
HI,Besides configruing the email server settings in SDP do i need to any configuration with my Exchange 2003 server? It seems like SDP will not fetch emails. I want to implement a system where our...
View ArticleRe : Scanning HP printers
Hi R. BuistDo the new printers have SNMP enabled? Are the credentials correct?Download the MIB browser and see if they respond to a SNMP query:...
View ArticleRe : Windows Agent Configuration - Linux Server
Hey jgwhiteThe best work around I can suggest is that you install a copy on a windows machine (test server) and configure the agent that way for deployment. I think the configure agent uses windows...
View ArticleRe : Double Login
We have the same issue for all our customers who are logging in externally. Do we have to email them all to add the site to 'Local Intranet' an all the browsers they may use then?
View ArticleSNMP scan failing
Have enabled printers with SNMP with read access with credentials. When we choose to scan asset it is failing - cannot connect to SNMP Agent or credential is not configured. It is inventoring but...
View ArticleServiceDesk won't start on CentOS 6 x86-64 Install
I just ran the installer on a CentOS 6.4 x86-64 bit system. I download the 64-bit .bin installer. When I go to the install directory and then to bin and run the run.sh script, I get the following at...
View ArticleRe : Sort Support Groups
Hi,This issue on both Incident templates & Service Request templates.Build number is : 8.1.0 Build 8121
View ArticleRe : SNMP scan failing
Hi GaylaI usually recommend that you try with an external SNMP tool first. The MIB Browser tool from ManageEngine is a good tool:...
View ArticleRe : No users Listed after a Restore
I am afraid that the restore wasn't successful. Can you install a fresh version of Servicedesk (same version as in your backup) and restore the data.Refer to the link to Restore the...
View ArticleRe : ServiceDesk won't start on CentOS 6 x86-64 Install
Could you please try installing the application with a different login other than the Root user login and also try Installing the application in opt directoryServiceDesk Plus 64 bit is not yet...
View ArticleRe : remote control- XSS error
Dear Guest,Sorry for the delay in response, since the parameter you are using contains the word "Script" in it, the application considers this as a vulnerability and shows you the error message. Kindly...
View ArticleBackupData
Hi,I've been making some backups and today for the first time got some errors and backup was not successful, size of backup is 0Kb!Changes applied today before backup: - Mail server Config -...
View ArticleRe : No users Listed after a Restore
I've done that.It's the second time it happens to me...Thanks anyway.
View ArticleHijacked / Incorrect links on tickets
Hello,I've noticed this morning that a ticket has come in which has an email forwarded from someone who's email signature has an image with a link assigned to it which goes to their company's homepage....
View ArticleServiceDesk Plus - Assets Permissions
Hi,We are currently going through a transition of auditing all of our assets within the business and moving them from our own in-house asset tracker system to the assets feature in ServiceDesk Plus and...
View ArticleRe : BackupData
Can you please try initiating a backup without attachment and see if that completes without any error."backupdata.bat --trimmed" command can be used to take backup without attachment.MaljeevSDP Support...
View ArticleRe : Request does not get reopened, when requester reply to request from...
There is a setting under Admin\Self Service Portal Settings "Allow requesters to reopen their own requests? " which needs to be enabled which will let the Requesters re-open the Requests when they...
View ArticleRe : BackupData
Thanks for the reply,I already tried that and it works without attachments.The strange thing is that the attachments folders are empty, no files in there because i've deleted all requests.Any...
View ArticleRe : BackupData
Could you please try creating a file under the file attachments folder and try running the full bakcup and see if that works.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Windows Agent Configuration - Linux Server
Hi, If ServiceDesk Plus is installed in a Non - Windows server like say, Linux, then you can still use the Agent Mode to scan Windows machines. But, you can neither configure the Agent details from...
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