Re : Request does not get reopened, when requester reply to request from within application.

There is a setting under Admin\Self Service Portal Settings "Allow requesters to reopen their own requests? " which needs to be enabled which will let the Requesters re-open the Requests when they reply from the application.

There is another setting  "When the requester replies through E-mail to the closed requests. Perform the following: "  which gets applied when the requester sends e-mails.

Maljeev
SDP Support - FAQ
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