Re : dont reopen request if i a technician
There won't be any Re-open button on the Request but this Technician if he is able to view this request can edit the Request status from Resolved to Open.MaljeevSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : Can not convert mysql to sql server 2008
I am seeing exact same thing, and would love to have some assistance on how to rectify this situation. I contacted the support team directly by phone, provided exact same information, had them on a...
View ArticleSort Support Groups
Hi,After we add an additional groups, its appears as an unsorted in the group field of the Request Template, if there is anyway to sort the list Support Groups?
View ArticleRe : dont reopen request if i a technician
If he has the right to edit the request and to change the status to “open” manually, will the notification be got by the person who fulfills this request?!
View ArticleRe : Fetching Mail from Exchange 2010
Hi We are not able to create IT Help desk ticket from outlook using Exchange 2101. outgoing alerts are working fine.....Please need helpRegardsRajkumar G
View ArticleRe : dont reopen request if i a technician
"by the person who fulfills this request",If i take this person as the Technician who is manually re-opening the case and this Technician(nor the Technician assigned to the ticket) won't receive any...
View ArticleError while trying to instantiate SQLGeneratir... - BackupData
Hi,When i run BackupData.bat it gives me an error but it finish the backup, until now i haven't try to restore, so i don't know if it will.What error is this and why it happens? Can you Help?I'm on...
View Articlej_security_check;jsessionid MAnageEngine error while login to servicedesk portal
Hi Team, We have ManageEngine servicedesk plus installed in our environment. We are facing the below error while login to servicedesk URL,...
View ArticleRe : Error while trying to instantiate SQLGeneratir... - BackupData
Please check the size of the backup file under SDP-home/backup folder. Execute the backupdata.bat file from SDP-home/bin directory and send me the complete content from the Command prompt.Refer to the...
View ArticleRe : Error while trying to instantiate SQLGeneratir... - BackupData
Thanks for the reply,Backup Size: 1.867 KbCommand Prompt:Microsoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>cd\C:\>cd...
View ArticleRe : j_security_check;jsessionid MAnageEngine error while login to...
Please send us an e-mail to our Support Team at support@servicedeskplus.com for immediate assistance.If you have configured Pass Through authentication,you may refer to the below Troubleshooting link...
View ArticleRe : Sort Support Groups
Could you please let us know if you find this issue on Incident Templates or Service Request templates and also the build number of your installation (Help -->> About) ?MaljeevSDP Support -...
View ArticleRe : Problem with tech groups that has group email
Hi AlbertIf I try to change technician from "group 1" with group email assign, to "group 2" (also have group email) SDP+ is going mad. It's starting to generate tickets\requests in "group 1" and "group...
View ArticleRe : Browser logon
Dear maljeev,Still Pass through authentication is enabled....I am facing the same issue...Prashant Mangal
View ArticleRe : Error while trying to instantiate SQLGeneratir... - BackupData
Ok, Thanks.Regards.
View ArticleSurvey Settings - Welcome Message
Hi,I believe i've found a bug on welcome message under Survey Settings.I've changed the welcome message and save, but after that if i click Preview Survey the message that appear it's the default and...
View ArticleRe : Survey Settings - Welcome Message
Can I get some screen shot of the Welcome message Configured under Admin->Survey Settings and the Message displayed while clicking on the Survey link.Regards,Priya KSDP Support - FAQServiceDesk Plus...
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Scanning HP printers
Today i wanted to add some printers to our Asset list in ME SDP. In the past, every printer was scanned and all information was correct.After scanning 2 printers today i noticed they didn't show the...
View ArticleServicedesk Plus SSL move to another server
Hi I have now tried for a week by reading all the guides I could find on how to move SD+ to a new server. I have the latest build 8217 on both servers (live with SSL and certificate installed and a...
View ArticleWindows Agent Configuration - Linux Server
I have SDP running on a Ubuntu server.When I go to Windows Agent Configuration and attempt to configure the agent setting I get the following error.Failed to update agent settings.Any ideas on how to...
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