Re : Issue for enable robo technician
Apologies for the inconvenience.We are fixing this in the upcoming 9.0 release.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Unable to enter national characters in SDP topic and problem description...
Could you please let me know in what language are you experiencing this scenario?MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Saving signature
Hello Maljeev,With the workflow posted by you I was able to change my signature. I had tried to copy the text to notepad and then to ME SDP before, but I still received an eror. By first deleting the...
View ArticleIs there a way for Service Desk Plus can create a request based on email sent...
Hi,I was looking at service desk plus and under the mail server settings exist an incoming tab that has the following: Mail Fetching status: stopped so I clicked start fetching and it is now fetching....
View ArticleRe : Creating a new category tree
Hi MisslockerFor our clients I generally recommend to retire the old tree and starting to use the new tree.I base this recommendation on the following observations If you are going through the effort...
View ArticleAsset Management
I have 24 software items that show up in "Under Licensed” yet I have the number Purchased equaling the number installed. The Icon shows green as compliant so I do not know why it is on this list. I...
View ArticleRe : Is there a way for Service Desk Plus can create a request based on email...
Does the Mail Fetching status says "Running"?Is the mail fetched into the application under Requests tab?Have you enabled acknowledgement notifications under Admin\ Notification Rules ?MaljeevSDP...
View ArticleRe : Asset Management
Hi Ktpoitm What kind of license types are you associating to the productsIf you got to Admin->License Types you will get an insight as to how licenses are tracked. Sometimes they are not the way you...
View ArticleCan't Copy/Paste from Clipboard into editor using IE since 8217 upgrade
Has there been a change to Service Desk Plus from 8213 to 8217? I upgraded to 8217 (from 8213)over the weekend and now I cannot paste images from the clipboard into requests, changes, solutions, etc....
View ArticleRe : Can't Copy/Paste from Clipboard into editor using IE since 8217 upgrade
Hi Joe,Actually this has never worked for us when using IE. As a work-around we are using CTRL + V to paste the image into the editor window.Best regards,Demetrius
View ArticleProblem with tech groups that has group email
First of all there was a posthttps://forums.manageengine.com/topic/different-groups-different-emailsSo didn't fixed my problem.The problem is, I'm trying to reply on request in SDP I've got in CC field...
View ArticleRe : Problems with continuous authorization
Good afternoon, unfortunately, I'm busy installing the network full-time. I will write as soon as the remote connectivity.
View ArticleRe : Problems with continuous authorization
No worries Nik. Let me know when you are available.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Can't Copy/Paste from Clipboard into editor using IE since 8217 upgrade
Hi Demetrius, thanks for your response. I'm pretty sure the right click paste worked before the upgrade to 8217. In any event, when I try to do CTRL-V now, it presents the same window as before, with...
View ArticleRe : Is there a way for Service Desk Plus can create a request based on email...
Thank you, the information helped and i tested the issue locally.
View ArticleRe : dont reopen request if i a technician
If you have enabled the option under Admin \Self Service Portal Settings \Allow requesters to reopen their own requests?, Requesters can anytime re-open their requests from the self service...
View ArticleRe : dont reopen request if i a technician
Thank you, but they already have done it. The question is that if the technician create a request and then the other technician resolve it, then the first technician can’t reopen it through the web...
View ArticleRe : dont reopen request if i a technician
Please check if the role provided to this Technician allows him to re-open this request,if you still can't identify anything,please post a screenshot of the configuration of the Role provided to this...
View ArticleRe : Saving signature
To access this script easily,you may goto "QuickActions" (next to the Notification Bell) and click on the "Standalone audit" for the script.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : dont reopen request if i a technician
I’ve created the role for the test of re-opening for the technician. How should I tick the check marks to have the re-open button in the web-interface? See the screenshots attached.
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