Saving signature
Since once of the latest updates our signatures disappeared when we replied on calls. I have solved this problem by editing the reply template. Now I am trying to change my signature because the...
View ArticleRe : Browser logon
you mean "Enable "Pass-through" Authentification" or "Enable Active Directory Authentification"?Thank you
View ArticleRe : Browser logon
I am talking about the "Enable "Pass-through" Authentication".MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problems with continuous authorization
Nik,I wont able available then. I work from 10 am to 6 pm Indian Time.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Saving signature
Could you please remove the complete signature first after logging in with Local authentication and save the settings.Later on,instead of directly copying your signature from another web page or from...
View ArticleRe : VNC Viewer setup
Please recreate this issue and send me the Support file from Support tab. Also send me screen shot the Remote Control Tool settings from VNCRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRemote software
Hello Guys, I was wondering if you could shed some light on an issue we are having here.We have Ultra VNC installed on our 200+ machines as well as the manageengine audit tool with the meeting software...
View ArticleRe : Change Request email notification reply creates a new ticket un "Requests"
I also want this new feature so we can send e-mail to a change request and add it to a conversation.
View ArticleRe : SDP 8017 "Pass-through" Authentication Problem
I have this exact same issue.Any solutions?
View ArticleRe : Problems with continuous authorization
Nopes. Can you Email me when you are available around 10 am to 6 PM IST. I will send you the session link and we can work on this issue.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : VNC Viewer setup
We will analyze this issue and update you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : site cannot be added
Please recreate the scenario and immediately go under Support\SupportFile,generate the logs and send it across to our Support Team at support@servicedeskplus.com for further assistance.Maljeev.SDP...
View ArticleRe : SDP 8017 "Pass-through" Authentication Problem
Make sure you're entering the pre-Windows 2000 domain and not the fully qualified domain name.
View ArticleRe : site cannot be added
Hi JonathanWe were having similar issues. It ended up being an error with the CACHE not working properly. If you can I would suggest restarting the ServiceDesk server which will repopulate the CACHE...
View ArticleRe : VNC Viewer setup
Hi SDNEWGUYOpen up a Command Prompt (CMD) and type the same command i.e. "vncviewer $DEVICENAME" in the promptIf you do not get CMD to launch a instance of VNC (which is what the product is trying to...
View ArticleRe : Remote software
Hi DanielWas VNC working before you added the ManageEngine agents?If so I would reccomend un-installing the ManageEngine agent on a few machines and then testing UltraVNC connectivity. The ManageEngine...
View ArticleRe : Issue for enable robo technician
We also have this issue. I read through the documentation prior to installing the 64bit version and it did not mention this, we need this as part of our Helpdesk solution and without it the system is...
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