Unable to enter national characters in SDP topic and problem description...
Hello,I'm unable to enter national characters (such as ąĄńŃ etc.) into incident topic or description while using IE8.There is no problem in Firefox v26 or chrome v32.I'm testing SDP version 8214.
View ArticleRe : Email replies to ServiceDesk from Technicians do not register
We did renew the cert, but while it fixed the mail fetch problem, emails still did not register.We did discover the problem though. In looking at the System Logs, I saw that when I replied to an email,...
View ArticleAPI to fill in a Service Catalog
Can I create a request (the request is actually a Service Catalog request) and populate it, specially the User Defined Fields (UDF) from the Service Catalog.As I can see from the configuration wizard...
View ArticleRe : Problems with continuous authorization
Can I ask you to send me a test message to mail nik22345@rambler.ru, and I'll send you a reply to this message. Possible, so you get my letter ...
View ArticleBrowser logon
Hi all we are running Servicedesk Plus 8.2.0And Im allways wondreing why we see an logon popup before the real logon from servicedesk is appearing. This first logon popup we only need to cancel and...
View ArticleServiceDesk hangs on startup
I installed SD a few minutes ago. The Progress bar stops at about 90 percent and nothing happens. Yesterday i tried it and wait about 2 hours but nothing happens. Today i installed it again.
View ArticleRe : DueBy Dates on Incident Template?
Hi bmb.mbuchsbaum, Due by date on a request can either be set automatically with SLAs or it can be manually updated on a request by a technician who has privilege to modify it. A requester can not...
View ArticleRe : Problems with continuous authorization
I have sent you an email.regards,PriyaSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : API to fill in a Service Catalog
API for Service template is available. As said you can give the service template name in reqtemplate and similarly you can give the Additional fields name to add the details.Regards,Priya KSDP Support...
View ArticleRe : ManageEngine service desk Server fails to start .
Ishann,Stop the ManageEngine ServiceDesk plus service in the Services window, if it is running. Then verify whether mysqld-nt/pgsql,java.exe,wrapper.exe are running in the Task Manager Processes list....
View ArticleRe : gencert.bat - The system cannot find the path specified.
Extract the files and place in the folders as given belowgencert.bat under Adventnet\ME\ServicedeskCert.jar should be under Adventnet\ME\Servicedesk\lib directory.2.Connect to the commandprompt and...
View ArticleRe : request by mail problem
Can you please elaborate the issue with a help of screen shots?Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Unassigned Requests - Email notification
Email a request to Servicedesk. Once the request is created, generate the Support file from Support tab and send it to me.Please check whether you have enabled this Notification rule and also...
View ArticleRe : Technican problems
Can you perform a AD import and send me the Support file from Support tab. Let me know the Technician name which are trying to add.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : API to fill in a Service Catalog
Hi Priya, does Service Catalog is concidered as Service template ?Thanks
View ArticleRe : Problems with continuous authorization
Use this link and join the sessionhttps://meetinglab.zoho.com/join?key=114921488Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleVNC Viewer setup
What is the command used to launch VNC viewer? The default command entered "vncviewer $DEVICENAME" provides the error message: Cannot run program "vncviewer": CreateProcess error=2, The system cannot...
View ArticleRe : Problems with continuous authorization
Thank you, i use this link today about 20.00 (GMT +4)
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